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Monitoring and Management Add-ons
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In a small network deployment, a consultant s most important tools are the ones he deploys to assist in monitoring servers. The industry calls this packaging of remote monitoring Managed Services. The goal is that should a server need attention, the consultant is alerted immediately. For those of you who have been taking care of networks in the Enterprise space, Windows Management Instrumentation (WMI) has been the go-to tool to allow someone to merely code up a little query to determine what was going on in a network. Because many small business administrators, including myself, consider scripting a difficult task, Microsoft first brought Microsoft Operations Management (MOM) to provide a GUI tool for managing a network.
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SCE and SCE Managed Services
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Microsoft has released System Center Essentials (SCE) and System Center Remote Operations Manager 2007. These two tools help manage these smaller deployments. If you are a consultant, you can install SCE on a system and then use System Center Remote Operations Manager 2007 to roll up the reports of all of the servers in your control. Depending on how you structure your services, you can provide monitoring only as a service. Or you can expand
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your services to provide a service level agreement (SLA) to your clients, assuring them of a certain uptime of servers, workstations, and so on. Alternatively, you can just use these tools on demand for your break/fix client base to alert you to issues. An administrator can move on to other duties when all he or she has to do is a quick check of the SCE dashboard, shown in Figure 15-14, to determine that everything is running normally.
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Figure 15-14 SCE s monitoring of network services.
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The marketplace of managed services seemingly changes on a daily basis. What was a best practice yesterday will change tomorrow. While you can do many of these remote tasks with mere scripts from the Microsoft Scripting Guys, it may make more sense to ensure that you have a supportable and repeatable framework that above all provides a reporting tool that ensures that your clients understand the role you are filling. The worst thing you can do in supporting a network is supporting it so well and so silently that your boss (or client) does not believe that you are doing anything for them. Ensure that at a minimum, you give clients a quarterly report that covers such mundane security elements as number of spam e-mail messages detected, viruses blocked at the gateway, number of times users were kept from downloading Naked Dancing Pigs Screensaver 2.0 from the Web, and so on. Whatever tool you use to assist in remotely keeping track of that server, ensure that you communicate to the business owner a summary of what you did to make that network work. Use this time with the client as an educational process to reinforce the consequences of risky behavior. For more information on Managed Services as a service offering, see the http://tech.groups.yahoo.com/ group/SMBManagedServices/ listserv.
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Remote Management Considerations
When you chose a remote management tool, be aware that the tools may also affect the security of your network. Windows Vista does not ship with the Remote Registry service enabled, but some management solutions need to have it enabled to remotely view event logs and perform other management tasks for remote users. Turning on the Remote Registry service will affect the security posture of your network. Review guidance such as the Microsoft Threats and Countermeasures guide when vendors recommend changing default services and registry settings. The document is located at http://www.microsoft.com/technet/security/ guidance/serversecurity/tcg/tcgch00.mspx.
Part III:
Common Security Scenarios
The Server s Role in Desktop Control and Management
The best way to keep a server safe and secure in a small business environment is to keep the desktops under control proactively. One of the most important steps you can take in desktop control is to stop granting end users administrative privileges on their workstations. Windows Vista Resources
If you have not already purchased a Windows Vista Security book, I would recommend both the Windows Vista Resource Kit from Microsoft Press and Windows Vista Security: Securing Vista against Malicious Attacks by Roger Grimes and Jesper Johansson (Wiley, 2007) as two great resources for understanding Windows Vista security better.
13 presented the argument that a network should be designed to not be dependent on backing up the workstations. Even in a small organization, you should try to build a management process that does not use customized configurations or data stored on workstations. An organization s key LOB application should be on the server, where it is better protected and backed up, rather than exposed on a workstation. Review such applications for the need for deployment of organization-wide encryption or other security solutions if they must be placed on workstations. Consider deploying BitLocker on the server if it is in a physically insecure location.
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