Troubleshooting Lab in Visual Basic .NET

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Troubleshooting Lab
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1. What type of display adapter is installed in your computer and what version are the current drivers
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In Device Manager, expand Display Adapters and note the name of the display adapter. Right-click the display adapter and then select Properties. Look for driver information on the Driver tab.
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2. What type of monitor is installed in your computer Does the monitor listed in Device Manager match the actual model monitor you use
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In Device Manager, expand Monitors and note the name of the monitor. Windows installs stan dard monitor drivers when it cannot find specific drivers for your monitor.
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3. Using Device Manager, can you determine how many USB ports your computer has built in
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In Device Manager, expand Universal Serial Bus Controllers. Look for devices named USB Root Hub. Each USB Root Hub corresponds to a USB port on your computer.
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8 Supporting Storage Devices in Windows XP
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Exam Objectives in this :
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Configure and troubleshoot storage devices
Answer end user questions related to configuring hard disks and parti tions or volumes Manage and troubleshoot disk partitioning Answer end user questions related to optical drives such as CD-ROM, CD-RW, DVD-ROM, and DVD+R
Why This Matters
A storage device is any device that is installed on a computer designed to store data. Microsoft Windows sorts storage devices into two categories: fixed storage devices and removable storage devices. Hard disks are considered to be fixed storage devices because the hard disk s media are not removable. Most other stor age devices, including CD-ROM and DVD-ROM, are considered removable because you can remove either the device itself or the storage media that the device uses. This chapter covers the support and troubleshooting of hard disks and removable storage devices. Lessons in this :
Lesson 1: Supporting and Troubleshooting Hard Disks . . . . . . . . . . . . . . . . . .8-2 Lesson 2: Supporting and Troubleshooting Removable Media . . . . . . . . . . . . 8-30
Before You Begin
Before you begin this chapter, you should have a basic familiarity with working in a Windows-based operating system and with the types of storage devices typically used on a computer running Microsoft Windows XP. You should also have a computer run ning Windows XP Professional.
8
Supporting Storage Devices in Windows XP
Lesson 1:
Supporting and Troubleshooting Hard Disks
Hard disks are fixed storage devices that are connected to a computer by Integrated Device Electronics (IDE) or Small Computer System Interface (SCSI) controllers. Porta ble hard disks are also available, and they can be connected with universal serial bus (USB) and Institute of Electrical and Electronics Engineers (IEEE) 1394 interfaces. However, because Windows typically treats portable hard disks as removable storage devices, this lesson focuses on fixed hard disks. As a desktop support technician (DST), you must understand how to configure and troubleshoot hard disks in Windows XP. You should also be able to use the tools that Windows XP provides for managing, maintaining, and troubleshooting hard disks.
After this lesson, you will be able to
Explain the use of basic and dynamic disks. Manage hard disks by using the Disk Management utility. Use the hard disk maintenance tools that are available in Windows XP .
Estimated lesson time: 70 minutes
Understanding Basic and Dynamic Disks
Windows XP Professional supports two types of hard disk storage: basic disks and dynamic disks. Windows XP Home Edition supports only basic disks. You cannot use dynamic disks on portable computers, even if they are running Windows XP Professional.
When taking the exam, pay close attention to the operating system in use and the type of computer. Remember that you can use dynamic disks only on nonportable comput ers that are running Windows XP Professional.
Exam Tip
Basic Disks
Basic disks are the traditional type of storage that is available in earlier versions of Windows. Basic disks are also the default storage type in Windows XP, so all hard disks begin as basic disks. Windows XP recognizes all disks as basic by default, including all new installations and upgrades from previous versions of Windows. To use a dynamic disk, you must convert a basic disk to a dynamic disk. On a basic disk, you must create one or more partitions (also called basic volumes). Partitions were covered in detail in 2, Installing Windows XP, but a brief review is in order.
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