Supporting Internet Explorer in Windows XP in VB.NET

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11 Supporting Internet Explorer in Windows XP
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Configure and troubleshoot Internet Explorer connections properties Configure and troubleshoot Internet Explorer security properties Configure and troubleshoot Internet Explorer general properties
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As a desktop support technician (DST), you will be asked to resolve a wide range of service calls regarding Microsoft Internet Explorer, including configuring Internet Explorer to connect to the Internet, setting security and privacy options, and performing troubleshooting tasks. These calls generally have to do with a user s inability to view Web pages or problems with the speed at which Web pages are loaded, but the requests can also be about performing maintenance tasks such as deleting temporary files or asking for advice on dealing with cookies. Lessons in this :
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Lesson 1: Configuring Internet Explorer . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-2 Lesson 2: Troubleshooting Internet Explorer Problems . . . . . . . . . . . . . . . . 11-23
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Before you begin this chapter, you should have a basic familiarity with working with Internet Explorer in Microsoft Windows XP with Service Pack 2. You should also have a computer running Windows XP Professional with Internet Explorer.
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11-2
11
Supporting Internet Explorer in Windows XP
Lesson 1: Configuring Internet Explorer
Internet Explorer is the Web browser that is provided with Windows XP. Internet Explorer provides access to local and Internet resources using many protocols, such as Hypertext Transfer Protocol (HTTP) and File Transfer Protocol (FTP). As a DST, you will be called on to help users personalize and maintain Internet Explorer.
After this lesson, you will be able to
Configure Internet Explorer general settings. Configure Internet Explorer security settings. Configure Internet Explorer privacy settings.
Estimated lesson time: 60 minutes
Configuring General Settings
You will perform the vast majority of the configuration in Internet Explorer by using the Internet Options dialog box. You can access this dialog box in the following ways:
Right-click the Internet Explorer icon in the Start menu or on the desktop and then select Internet Properties. In Internet Explorer, from the Tools menu, select Internet Options. In Control Panel, select Network And Internet Connections, and then select Internet Options.
The General tab of the Internet Properties dialog box, shown in Figure 11-1, allows you to configure the following:
The home page that Internet Explorer opens when you start the program How Internet Explorer stores temporary files during browsing sessions How long Internet Explorer tracks the history of Web pages you have visited The general appearance of Internet Explorer and Web pages
Lesson 1
Configuring Internet Explorer
11-3
Figure 11-1 Configure basic settings on the General tab of the Internet Options dialog box.
Configuring the Home Page
A home page is the website that opens automatically when you start Internet Explorer. You can customize the home page in the following ways:
Type an address You can type any Uniform Resource Locator (URL) in the Address box to use that URL as the home page. Use Current This option sets the home page to the page that Internet Explorer displays. This option is available only if Internet Explorer is open. Use Default This option sets the home page to http://www.msn.com. Note, however, that on some computers, the computer manufacturer may have changed the default home page to another URL. Use Blank This option configures Internet Explorer to not display a home page at all. This is useful if you connect to the Internet with a slow dial-up link and do not want to wait for the home page to download each time you connect.
Managing Temporary Internet Files
Internet Explorer automatically stores (or caches) copies of Web pages that you access to a folder on the local hard disk. These copies are called temporary Internet files. The next time you access the same page, Internet Explorer can load the page from the local cache rather than having to connect to the Web server and download it again. This increases performance and decreases Internet traffic. However, problems occur when the Temporary Internet pages cache is full. Resolv ing these problems is as simple as deleting the files in the Temporary Internet Files folder. Unfortunately, recognizing problems caused by a full Temporary Internet
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