Questions and Answers in VB.NET

Encoder PDF 417 in VB.NET Questions and Answers

Questions and Answers
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Lesson 2 Practice: Identify Tasks in a Corporate Environment
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the following list of tasks according to which support tier you think would han dle them. (Tiers are tier 1 Help Desk, tier 2 Administrator, and tier 3 Engineer.)
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Adjust display settings. Troubleshoot video driver problems. Troubleshoot registration problems that occur on the server. Adjust audio settings. Troubleshoot joystick problems. Configure the game to play on a home network. Troubleshoot networking issues preventing a customer s computer from connect ing to the server. Register the product online. Deal with server crashes resulting from too many requests for service.
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Answers will vary widely, but following are some of the types of activities that each level will handle:
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Tier 1 Help Desk
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Adjust display settings. Adjust audio settings. Configure the game to play on a home network. Register the product online. Troubleshoot video driver problems. Troubleshoot joystick problems. server.
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Tier 2 Administrator
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Troubleshoot networking issues preventing a customer s computer from connecting to the
Tier 3 Engineer
Troubleshoot registration problems that occur on the server. Deal with server crashes resulting from too many requests for service.
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1
Introduction to Desktop Support
Lesson 2 Review
Page 1-16
1. Briefly, what types of businesses, corporations, or companies would choose to configure a workgroup A domain A multiple domain Why
Small businesses and home users generally choose workgroups because they are easy to set up and maintain while still offering the security they need. Medium-sized companies and larger corporations choose domains because of their single point of administration for security and their Active Directory features. Domains are much more secure than workgroups, and security is extremely important in these settings. Large multinational corporations or corporations that have merged use multiple domains so that each country or merged business can control its own networks.
2. Which of the following is not a job function of a tier-1 corporate desktop support technician (Choose all that apply.) A. Perform general troubleshooting of the operating system. B. Perform general troubleshooting of operating system components, such as Internet Explorer. C. Troubleshoot network problems that do not directly affect the end user. D. Install, configure, and upgrade software, including applications and operating systems. E. Set group or local security policies for end users, including which security set tings a user should have, and determine what he or she can or cannot access on the network.
Answers A, B, and D correctly identify the duties of a tier-1 DST. Answer C is incorrect because DSTs troubleshoot only problems that directly affect end users; they are not responsible for the company s network. Answer E is incorrect because DSTs do not set security policies; that work is done by network administrators in tier 2 or tier 3.
3. For each of the following descriptions, decide whether it refers to a workgroup, a domain, or multiple domain network configurations. If the description applies to more than one network configuration, list all that apply. A. This network configuration is a logical grouping of computers created for the purpose of sharing resources such as files and printers.
Workgroups, domains, and multiple domains. All networks are created for the purpose of sharing resources; it does not matter what logical grouping they use.
B. This network configuration does not use Active Directory services.
Workgroup. Workgroups do not use a single point of administration database (domain controller), so they therefore do not use Active Directory.
C. This network configuration can include multiple domain controllers.
Domains and multiple domains. Domain controllers are used in all types of domain configurations.
Questions and Answers
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D. This network configuration provides a single point of administration for security.
Domains and multiple domains. There is not a single point of administration for security in workgroups, but there is in domains.
E. This network configuration is easy to design and implement, and is best configured for users in close proximity to one another.
Workgroup. Workgroups are best used for small groups of computers that are in close proximity to one another. It is the easiest type of logical network to configure.
Lesson 3 Review
Page 1-20
1. You have just gotten a job at an ISP and have been assigned a tier-1 position. Which of the following can you expect in your first week at work (Choose all that apply.) A. To walk users through re-creating their e-mail accounts or reconfiguring their Internet security settings B. To configure local security policies C. To answer phones and instruct users to reboot their computers, close and restart applications, and disconnect from and reconnect to the ISP D. To read from a script of questions and make decisions based on users answers E. To help users reinstall their e-mail clients
Answers C and D are correct. A DST s first week will require that he or she be placed in the low est level of the larger tier-1 group. The job duties and responsibilities at this level are minimal, and answers c and d define these clearly. Answers A, B, and E involve more complex tasks that are performed by tier-2 or tier-3 DSTs.
2. Taking into account what you have learned about workgroups and domains, network topologies, corporate and noncorporate tier structures, call center environ ments, hands-on repair shops, and ISPs, describe which environment you would most like to work in. Cite five reasons for your decision.
Sample answer: I want to work in a corporate environment because I want to learn more about domains, domain controllers, and Active Directory; I want to learn about security, scalability, and databases; I see more room for advancement in a corporate environment than in any other option; I want to have health insurance and a pension plan; I am sure I do not want to work in a call center.
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