Microsoft Outlook and Outlook Express in Visual Basic .NET

Printing QR Code in Visual Basic .NET Microsoft Outlook and Outlook Express

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Microsoft Outlook and Outlook Express
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Lesson 4: Troubleshooting Outlook
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Most problems that occur with Outlook have to do with incorrect user names, passwords, and e-mail addresses, and these issues result in problems with sending and receiving e-mail. Other problems occur when end users make their own changes to the application, which can cause problems with the interface or the ability to connect to the ISP or e-mail server. In this section, you learn how to resolve common problems such as these.
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After this lesson, you will be able to
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Resolve problems resulting from an incorrect name or e-mail address. Resolve common interface problems.
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Estimated lesson time: 10 minutes
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Resolving an Incorrect Name or E-Mail Address
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If any typographical errors were made during the creation of the user s e-mail account, if the user changed departments and needs his or her e-mail name or address altered, if the user wants replies to go to a different e-mail address than the one configured, or if the user has independently made changes to his or her e-mail settings, he or she might encounter problems in sending or receiving e-mail, or he or she might report that the name or organization is not correct on e-mails sent to others. Users who change positions, get promoted, earn degrees or certifications, or get married might want a new title (or name) in their e-mail as well. If a user reports errors or needs changes along these lines, make the changes from the E-Mail Accounts Wizard as follows: 1. Open Outlook, click Tools, and click E-Mail Accounts. 2. In the E-Mail Accounts Wizard, under E-Mail, click View Or Change Existing E-Mail Accounts. Click Next. 3. In the E-Mail Accounts dialog box, select the e-mail account to configure. Click Change. 4. Verify the values for User Information, Server Information, and Logon Information, and make changes as needed. Click Test Settings to verify that the information is correct. 5. Click More Settings, and in the Internet E-Mail Settings dialog box, view the tabs and make changes as needed. Click OK when finished. Click Next and Finish to close the E-Mail Accounts Wizard.
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Lesson 4
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Troubleshooting Outlook
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Almost all problems relating to typographical errors or changing a user s name or e-mail address can be resolved by using this utility.
Common Interface Problems
The Outlook interface can be changed to reflect the needs and preferences of any user. For the most part, changes made to the interface are achieved by using the View menu options, using the Go menu options, and by customizing the toolbars using the Cus tomize dialog box. Although interface changes are generally easy to configure, when new users make changes on their own they sometimes encounter problems later in locating items they need. Table 4-2 details some items that a user might report as miss ing and the procedure for getting those particular components back. Figure 4-13 shows Outlook 2003 and the available panes and toolbars.
Table 4-2
Missing Interface Components
Procedure for Resolution Click View, and check Navigation Pane. Click View, point to Reading Pane, and click Right or Bottom. Click View; point to Arrange By; and choose Date, Con versation, From, To, Folder, Size, Subject, Type, Flag, Attachments, E-Mail Account, Importance, Categories, or Custom. Click View, and click AutoPreview.
End-User Issue Navigation pane is missing. Reading Pane is missing or in the wrong area of the interface. E-mails are arranged in the wrong order.
Cannot preview e-mail messages in Inbox.
Missing Task pane, Standard toolbar, Right-click the Menu bar, and select the missing item. Advanced toolbar, or Web toolbar. Missing Status Bar. Click View, and check Status Bar. Cannot view items in the Navigation Click Go, and click the item to display in the Navigation pane. pane, or the Navigation pane has changed. Needed commands are missing from Right-click an empty area of the Menu bar, click Custom the toolbars and menus. ize, and from the Commands tab, choose the items to add. Drag the item to the correct area of the toolbar or menu. Click the Options tab to reset menus and toolbars and perform other customizations. Items in the Navigation pane are not Click Tools, click Options, and click the Other tab. Click needed. Navigation Pane Options, and in the Navigation Pane Options dialog box, clear unwanted items.
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