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Troubleshooting Remote Desktop
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The troubleshooting rules for Remote Desktop are similar to those for Remote Assistance. When troubleshooting Remote Desktop, keep the following in mind:
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If one user cannot connect through Remote Desktop and another can, it is because the first user is not a member of the Remote Desktop Users group. If you can connect through Remote Desktop to one computer but not another, the first computer s firewall might not be configured to allow Remote Desktop connections. If you cannot connect to any computers through Remote Desktop, a firewall rule in Windows Firewall with Advanced Security might be causing the problem.
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Configuring Firewall and Remote Support Settings
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If there is an extra firewall between the two computers that are trying to connect and you are certain that both computer s firewalls are correctly configured, this firewall might be blocking your connection.
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Unlike Remote Assistance, a Remote Desktop user can always respond to User Account Control dialog boxes if the user has the appropriate permissions. If a Remote Desktop user cannot continue through a User Account Control dialog box, it is because the user would not be able to do so if he or she was logged on locally.
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Practice: Providing Remote Support
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In these practices, you will perform several exercises that will familiarize you with Windows Vista s Remote Assistance and Remote Desktop technologies. Practice 1: Enabling Remote Assistance Security In this practice, you will configure Remote Assistance invitation settings. You will configure Remote Assistance invitations so that the helper cannot take control of the host computer, configure an invitation validity period of 30 minutes, and ensure that the host computer will accept only Remote Assistance connections made from computers running Windows Vista. 1. Click Start, right-click Computer, and select Properties. 2. Click Remote Settings. 3. Click Continue to close the User Account Control Dialog box. 4. Ensure that the Allow Remote Assistance Connections To This Computer check box is selected, and then click Advanced. 5. Clear the Allow This Computer To Be Controlled Remotely check box. This will allow helpers to view but not directly interact with the computer. 6. In the Invitations box, use the drop-down lists to set a maximum invitation length of 30 minutes. 7. Select the Create Invitations That Can Only Be Used From Computers Running Windows Vista Or Later check box. The Remote Assistance Settings dialog box should look like Figure 8-29.
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Lesson 2: Configuring Remote Support
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Figure 8-29 How the Remote Assistance Settings dialog box should look once you have finished this practice
8. Click OK to close the Remote Assistance Settings dialog box, and click OK to close the System Properties dialog box. Practice 2: Preparing a Remote Assistance invitation In this practice, you will configure a Remote Assistance invitation and save it to your desktop. A Remote Assistance invitation that is saved to the desktop can be forwarded to the person who will be providing assistance as a helper using many means, including e-mail, instant messaging, and saving to a shared location. 1. Click Start, and then click Help And Support. 2. In Help And Support, click Windows Remote Assistance under the Ask Someone subheading. 3. In the Do You Want To Ask For Or Offer Help dialog box, shown in Figure 8-30, click Invite Someone You Trust To Help You.
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Figure 8-30
The Windows Remote Assistance page
4. On the How Do You Want To Invite Someone To Help You page, click Save This Invitation To A File. 5. By default, the invitation is saved to the desktop with the filename Invitation.msrcincident. You must also provide a password of at least six characters, as shown in Figure 8-21. 6. Click Finish to close the Windows Remote Assistance dialog box. 7. After you click Finish, the Waiting For Incoming Connection dialog box is displayed.
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