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How to Troubleshoot Joining or Logging on to a Domain
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Administrators often encounter problems when joining a computer running Windows to an AD DS domain . Additionally, users might receive error messages about domain controllers being unavailable when trying to log on to their computer with a domain account . The first step in troubleshooting domain join problems is to click Details in the Computer Name/Domain Changes dialog box to view the error information . For example, the error shown in Figure 31-9 indicates that the DNS server does not have a DNS entry for the domain controller . If you want to view this error information after closing the Computer Name/Domain Changes dialog box, open the %WinDir%\Debug\Dcdiag .t xt log file .
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CHapTER 31 Troubleshooting Network Issues
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FIgURE 31-9 In most cases, Windows will reveal the source of the problem in the detailed error message .
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If the Computer Name/Domain Changes dialog box does not reveal the source of the problem, view the %WinDir%\Debug\Netsetup .log file . This log details the process of joining a domain as well as the details of any problems encountered . For best results, compare a log file generated on a computer that successfully joined your domain to a computer that failed to join the domain . For example, the following entry indicates that the computer successfully located the hq.contoso.com domain controller (note the return value of 0x0) .
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----------------------------------------------------------------NetpValidateName: checking to see if 'HQ.CONTOSO.COM' is valid as type 3 name NetpCheckDomainNameIsValid [ Exists ] for 'HQ.CONTOSO.COM' returned 0x0 NetpValidateName: name 'HQ.CONTOSO.COM' is valid for type 3 -----------------------------------------------------------------
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The following entry indicates that the computer failed to locate the hq.fabrikam.com domain controller (note the return value of 0x54b) .
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----------------------------------------------------------------NetpValidateName: checking to see if 'hq.fabrikam.com' is valid as type 3 name NetpCheckDomainNameIsValid for hq.fabrikam.com returned 0x54b, last error is 0x3e5 NetpCheckDomainNameIsValid [ Exists ] for 'hq.fabrikam.com' returned 0x54b -----------------------------------------------------------------
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If you see this type of name resolution failure during an unattended setup but you are able to manually join a domain, verify that clients are receiving a valid DHCP configuration . Specifically, verify that the DNS server addresses are correct and that the identified DNS servers contain service location (SRV) resource records for your domain controllers in the format _ldap._tcp.dc._msdcs.DNSDomainName.
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The Process of Troubleshooting Network Problems
CHapTER 31
If you see an error resembling the following, it indicates that the computer was previously joined to a domain using the same computer name but a different account . Joining the domain might fail because the administrative user account does not have permission to modify the existing account . To work around the problem, change the computer name, have the computer account deleted from the domain, or use the original user account to join the computer to the domain .
NetpManageMachineAccountWithSid: NetUserAdd on '\\hq.contoso.com' for '43L2251A2-55$' failed: 0x8b0 04/06 06:36:20 SamOpenUser on 3386585 failed with 0xc0000022
If you see an error resembling the following, it indicates that the client could not establish a Server Message Block (SMB) session to the domain controller to manage the client computer account . One possible cause of this issue is missing WINS registrations for a domain controller .
NetUseAdd to \\ntdev-dc-02.ntdev.corp.microsoft.com\IPC$ returned 53
To reproduce this problem (and test whether you have fixed it), open a command prompt and run the following command .
net use \\<server from above>\ipc$ /u:<account used for join> <password>
To determine whether the edition of Windows supports joining a domain, search for the keyword NetpDomainJoinLicensingCheck (most recent entries are at the bottom of the log file) . If the ulLicenseValue is anything other than 1, it indicates that the edition of Windows cannot join a domain . To join a domain, a computer must be running the Windows 7 Professional, Windows 7 Enterprise, or Windows 7 Ultimate operating systems . The following shows a log file entry for a computer running a supported version of Windows (as indicated by ulLicenseValue=1) .
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