Check Event Viewer Logs
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Check the Event Viewer System and Application logs for warnings or error message patterns that point to an application or service . Record this information and refer to it when searching for more information or when contacting technical support .
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Check application and Driver Compatibility
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Categories of software known to cause Stop messages if they are not fully compatible with Windows 7 (such as those meant for previous versions of Windows) include backup, remote control, multimedia, CD mastering, Internet firewall, and antivirus tools . If temporarily disabling a driver or uninstalling software resolves the problem, contact the manufacturer for information about an update or workaround . You need to disable a service that is causing Stop errors or other problems rather than stop or pause it . A stopped or paused service runs after you restart the computer . For more information about disabling services for diagnostic or troubleshooting purposes, see 29 .
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Install Compatible antivirus Tools
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Virus infection can cause problems such as Stop errors (for example, Stop 0x7B) and data loss . Before running antivirus software, verify that you are using updated virus signature files . Signature files provide information that allows the antivirus scanning software to identify viruses . Using current signature files increases the chances of detecting the most recent viruses . Verify that your virus scanner product checks the Master Boot Record (MBR) and the boot sector . For more information about MBR and boot sector viruses, see 30 .
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Troubleshooting Stop Messages
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Check for and Install Service pack Updates
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Microsoft periodically releases service packs containing updated system files, security enhancements, and other improvements that can resolve problems . You can use Windows Update to check for and install the latest versions as they become available . To check the service pack revision installed on your system, click Start, right-click Computer, and then click Properties . For more information about Windows Update, see 23, Managing Software Updates .
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Report Your Errors
You can find out more information about the conditions that caused the Stop message by using WER . For more information about options for analyzing memory dump files, see the section titled Using Memory Dump Files to Analyze Stop Errors earlier in this chapter .
Install Operating System and Driver Updates
Occasionally, Microsoft and third parties release software updates to fix known problems . For more information about software updates, read 23 .
Check Information Sources
You might find information about a workaround or solution to the problem . Information sources include the Knowledge Base and the manufacturer s technical support Web page .
Install and Use a Kernel Debugger
You can use a kernel debugger to gather more information about the problem . The Debugging Tools Help file contains instructions and examples that can help you find additional information about the Stop error affecting you . For more information about installing and using debugging tools, see the sections titled Stop Message Overview and Using Memory Dump Files to Analyze Stop Errors earlier in this chapter .
Check Your Hardware
You can use the following hardware-related techniques to recover from problems that cause Stop messages .
Restore a previous Configuration
If a Stop message appears immediately after you add new hardware, see if removing or replacing the part and restoring a previous configuration resolves the problem . You can use recovery features such as Last Known Good Configuration, Driver Rollback, and System Restore to restore the system to the previous configuration or to remove a specific driver . For more information about startup and recovery options, see 29 .
Stop Message Checklist
Check for Nondefault Firmware Settings
Some computers have firmware that you can use to change hardware settings such as power management parameters, video configuration, memory timing, and memory shadowing . Do not alter these settings unless you have a specific requirement to do so . If you are experiencing hardware problems, verify that the firmware values are set to the default values . To restore the default firmware values, follow the instructions provided by the computer or motherboard manufacturer .