Designing and Implementing Message Journaling in Visual C#.NET

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Designing and Implementing Message Journaling
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Archiving refers to reducing the amount of data in a user s primary mailbox by moving it to different storage (another mailbox, in the case of Exchange Server 2010 archiving); journaling is the ability to record all e-mail communications in an organization for archival purposes to meet with compliance and regulatory requirements. We ll discuss archiving in detail in the Designing and Implementing Archiving section of this chapter. Although a specific regulation may not specifically require journaling, journaling may achieve compliance under certain regulations. One example is corporate officers in a financial sector that may be held liable for the claims made to their customers by their employees. To verify that the claims are accurate, a system can be set up where a portion of employee-to-client communications is regularly reviewed by managers on a quarterly basis to verify compliance and approve employees conduct. When every manager has formally reported approval to the corporate officer, the corporate officer can, on behalf of the company, report compliance to the regulating body. E-mail messages are likely one type of the employee-to-client communications reviewed by managers; in this case, all e-mail messages sent by client-facing employees can be collected by journaling. Other client communications that may also be subject to regulation, and thus monitored, include faxes and telephone conversations; journaling all classes of data in an enterprise is an ability that is a valuable functionality of the IT architecture.
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Designing and Implementing Message Journaling ChapTEr 8 367
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Journaling can be a requirement in particular regions or industries because of governmental regulations such as the European Union Data Protection Directive (EUDPD), Sarbanes-Oxley Act of 2002 (SOX), and the Securities and Exchange Commission Rule 17a-4 (SEC Rule 17a-4). Because these are regulatory or business issues, journaling requirements for your Exchange Server 2010 environment are best determined through consultation with your organization s compliance and security staff. Journaling is implemented in Exchange Server 2010 via the Journaling agent and journal rules, and the output from the Journaling agent is journal reports one report for each message that is journaled; this output is stored in designated journaling mailboxes (one mailbox per journal rule). We will discuss each of these concepts in detail in the following sections of this chapter.
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Journaling mailboxes can contain sensitive data, so access to these
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mailboxes should be tightly controlled and monitored.
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Journaling agent
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The Journaling agent is a transport agent focused on compliance; it processes messages on Hub Transport servers. The Journaling agent fires on the OnSubmittedMessage and OnRoutedMessage transport events. The Exchange Server 2010 Journaling agent is a built-in agent; agents of this type are not included in the output of the Get-TransportAgent cmdlet. The Journaling agent in Exchange Server 2010 provides two types of journaling:
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Standard journaling Standard journaling is configured on a per-mailbox database
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basis and allows the journaling of all messages sent to and from mailboxes located on the targeted mailbox database. You must configure journaling on all mailbox databases in the organization to journal all messages in the organization.
Premium journaling More granular journaling is accomplished by using
premium journaling with journal rules. You can configure journal rules to match your organization s needs by journaling individual recipients or members of distribution groups instead of journaling all mailboxes residing on a mailbox database. An Exchange Enterprise client access license (CAL) is required to use premium journaling.
Both types of journaling store their configuration information in Active Directory where it is read by the Journaling agent and applied to the appropriate database in the case of standard journaling, or recipient in the case of premium journaling. The journaling rules used with premium journaling are also stored in Active Directory and accessed by the Journaling agent from there. Standard journaling is implemented on a mailbox database using the Set-MailboxDatabase cmdlet and specifying the journaling mailbox with the JournalRecipient parameter; the journaling mailbox is the mailbox used to store the journal reports generated by the Journaling agent. Standard journaling can also be configured with the EMC on the properties of the mailbox database, as shown in Figure 8-8.
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