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Error Reporting service Dr. Watson Boot logging System Information Event Viewer
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Error reporting service Windows XP Professional provides a Windows error reporting service that monitors your system for problems that affect services and applications. When a problem occurs, you can send a problem report to Microsoft and receive an automated response with more information, such as news about an update for an application, service, or device driver. For more information about the Error Reporting service, see Windows XP Professional Help and Support Center, and also see Appendix C, Tools for Troubleshooting. Dr. Watson If an application error (also known as a program exception) occurs, the Dr. Watson application debugging tool (DrWtsn32.exe) records information about the problem to a log, DrWtsn32.log, located in the systemdrive\Documents and Settings\All Users\Application Data \Microsoft\DrWatson folder. This log contains the following information:
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The file name of the program that caused the error Information about the computer and user under which the error occurred A list of the programs and services that were active when the error occurred A list of components, such as dynamic-link libraries (DLLs), that were in memory when the error occurred Additional information that might be useful if you need to contact technical support about an application that is causing errors
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The task and component lists are useful for duplicating the conditions under which an application error occurred. Using the lists as a reference, add or remove programs and services until you reproduce the problem. For more information about the Dr. Watson tool, including an overview of the log file and an explanation of the debugging files, see Setting up Dr. Watson and Using the Dr. Watson log file in Windows XP Professional Help and Support Center.
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System Troubleshooting
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Boot logging Boot logging lists the files that were successfully and unsuccessfully processed during startup. Boot logging enables you to log the Windows XP Professional components that are processed when you start your computer in safe mode and also in normal mode. Compare the differences between the two logs to determine which components are not required to start. Enable boot logging using either of these methods:
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Edit the Boot.ini file as described in Reviewing and Correcting Boot.ini Settings later in this chapter. Add the /bootlog parameter, save the revised Boot.ini, and restart the computer. For more information about the /bootlog parameter, see Table 29-14 later in this chapter. Restart the computer and press F8 when prompted. On the Windows Advanced Options menu, select Enable Boot Logging.
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Windows XP Professional records in a log, windir\Ntbtlog.txt, the name and path of each file that runs during startup. The log marks each file as successful (Loaded driver) or unsuccessful (Did not load driver). Boot logging appends entries to Ntbtlog.txt when you start your system in safe mode. Comparing normal mode and safe mode entries enables you to determine which services run in normal mode only. The following lines are sample Ntbtlog.txt entries:
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Loaded driver \SystemRoot\System32\DRIVERS\flpydisk.sys Did not load driver \SystemRoot\System32\DRIVERS\flpydisk.SYS
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If you cannot start your computer in normal mode, start it in safe mode. For the services that run only in normal mode, disable those services one at a time, trying to restart your computer in normal mode after you disable each service. Continue to individually disable services until your computer starts in normal mode. For more information about boot logging, see Windows XP Professional Help and Support Center. System information If a startup problem occurs inconsistently and if you can start Windows XP Professional in safe or normal mode, use System Information to view driver and service name, status, and startup information. System Information enables you to create lists of drivers that were processed during safe and normal mode startup. Compare the differences between the two lists to determine which components are not required to start Windows XP Professional. Use the list of differences to help determine which services to disable. In safe mode, disable a service and then try to restart the operating system in normal mode. Repeat this process for each service until you are able to start in normal mode. To view service or driver information 1. In the Run dialog box, type msinfo32, and then click OK.
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