Challenges to Enterprise Search in Visual C#

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Challenges to Enterprise Search
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One of the biggest challenges to finding content across the enterprise is human language itself It hinders not only the ability to find information, but also to properly secure it The first such challenge you will face is probably the easiest to fix Assume you are integrating SES with a department-level repository Some content is labeled as internal Does that mean internal to the department, or to the organization as a whole Naturally, you will need to map department-level security specifications to a global specification that works across all systems If you are lucky, this will be straightforward and easy to implement Unfortunately, solving this problem in general for all metadata is an incredibly daunting task For example, each department in your organization may have a different word for project One group may call it
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Managing Legacy and Non-strategic Content Stores
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an initiative, others may call it a program These terms are used by your content contributors How should a content consumer know what proper terminology to use in order to find the content they need This problem is difficult to solve even for small Web sites The problem boils down to this: your content contributors do not know their audience well enough to use familiar names Secure Enterprise Search has thesaurus and synonym capabilities, so with the proper amount of effort and maintenance, you can let each department use their own terminology However, this places a large burden on the administrator to keep the thesaurus up to date You could also employ a brand manager to encourage everybody to use the proper terminology everywhere However, this also can fail because your audience uses multiple terms for the same thing, just like your contributors do In other words, if you enforce everybody to use the term project instead of initiative or program, then users on the Web looking for initiatives will never find your content Therefore, this approach will not work well for content on a public Web site, where everybody uses different terms and everybody is battling for relevance Although SES allows thesaurus and synonym matches, public search engines ignore them completely in order to minimize irrelevant pages An ultimate solution to this problem is difficult Perhaps instead of forcing your contributors and consumers to have a consistent language, we should create tools that allow them to name things whatever they wish Then the challenge becomes knowing more about the audience, and trying to present them with words they might understand Part of the solution is a controlled thesaurus, which is covered in 7 Another part is called a folksonomy, which is covered in greater detail in 8
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Another problem with content in federated repositories is the difficulty in securing them How can you effectively secure an item once it moves from one repository to another Even if all repositories have integrations with your centralized identity management system, you still have problems when people download content and send it around via e-mail As mentioned briefly in 2, Information Rights Management (IRM) is an extra layer of security embedded directly in your content that protects it anywhere in the world It doesn t matter if your documents are in a content management system, on your desktop, or on the thumb drive of somebody on the other side of the planet, your content is still secure
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The policy determines who can view your content, who can print it, and who can edit it IRM uses a plug-in to common applications, such as Microsoft Word, Excel, or PDF, to password-protect your content When you attempt to open it, IRM prompts you for your username and password, and authenticates back to the policy server to determine your rights If you use single sign-on, this authentication process is automatic If you have sufficient rights, the IRM server gives you a temporary decryption key and allows you to view the content All content items are encrypted, and contain the classification of the content If users have access rights to that specific classification, they can view it Otherwise, the content remains encrypted This book covers the specifics of an IRM strategy in greater detail in 6 Suffice it to say, the ability to federate the security model is an extremely powerful way to control access to content This works all across the enterprise, whether your items are in a consolidated repository, a legacy system, or even when they exist outside your organization s firewall
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