java barcode reader Tip: Don t forget about the Stores Referral Credit with 75 percent off your in Java

Recognizing QR Code 2d barcode in Java Tip: Don t forget about the Stores Referral Credit with 75 percent off your

Tip: Don t forget about the Stores Referral Credit with 75 percent off your
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Final Value Fees of store inventory when buyers enter your store from outside eBay Clicking the URL provided in your e-mail signature will qualify your buyer s purchases for the credit The URL in your e-mail signature should include eBay s standard referral ID attached to the end It s the text after the question mark in the sample here: http://storesebaycom/ yourstorename refid=store This will ensure the proper credit for your fee discounts
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Got an Annoying Customer Try a Little Tenderness
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We ve all experienced them at one time or another: dumb questions, delinquent payments, the dog ate my homework type of excuses Frustrating as they may be, these little annoyances are simply part of selling on eBay So what s a seller to do The main rule is not to lose your cool Author Janelle has a favorite e-mail story She has a listing that says FREE SHIPPING in the title as well as in three different places in the item description And, of course, it says $000 in the shipping and handling box So what s the Number 1 question she receives about the item Yep, you guessed it How much is shipping While it s tempting to respond with a snide remark about the potential buyer s eyesight or offer him a special offer of only $5 for S&H, Janelle plays it smart and answers it straight with Free shipping on this item is my gift to you (This is where it comes in handy to have your file of prewritten e-mail responses)
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A little kindness does wonders for your image, and it can boost sales when your potential or existing customer recognizes that you are poised and professional An extra bit of patience can also result in compliance with payments that are overdue Conversely, flying off the handle, sending off terse or unkind e-mails, or threatening negative feedback will not inspire cooperation with problem customers Who knows Their excuses may actually be legitimate, and you re likely to lose a customer for good Of course, we re not suggesting that you be a doormat to every deadbeat bidder or clueless newbie who comes your way For the clueless newbies, it helps to bear in mind that we were all once wet behind the eBay ears Take a bit of time to hold the customer s hand through the process Leave him feedback that welcomes him to the eBay community You may create a customer for life And for the difficult customers, be reasonable but firm Communicate cordially, but be direct Remember that in business, it s better to be rich than to be right The occasional biting of your tongue and exercise of patience can result in more money in your pocket
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If you follow the customer-service guidelines provided in this chapter, getting good feedback will come naturally Accurate descriptions, good seller communication, and fast shipping at reasonable rates are the most common reasons for positive feedback Make these practices part of your customer service and an exemplary feedback rating will be yours Nevertheless, you can use a few strategies to help the process along: Giving good feedback is the best way to get it If a buyer sends you a payment, then she has fulfilled her end of the deal Leave her good feedback and do it promptly after her payment is confirmed Don t wait around to see what kind of feedback your buyers leave for you They may be doing the exact same thing with you, and you ll find yourself in a feedback stand-off Remember, it s only a feedback comment and not pistols at high noon Besides, following up with such a petty pursuit is a colossal time waster Your efforts are much better spent insuring the satisfaction of your customers and selling more merchandise Send your buyers gentle reminders to leave you feedback This can take the form of a note included in the package or an e-mail sent after the item
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