Coaching Overview in Microsoft Office

Encoder QR Code ISO/IEC18004 in Microsoft Office Coaching Overview

4 Knowing how to implement an effective coaching process Developers need to use a systematic coaching methodology tailored to the learner s needs that includes an effective development process, a concrete development plan, and an ongoing feedback mechanism 5 Being able to align the coaching efforts with organizational requirements Developers need to make certain that the coaching goals and methodologies are aligned with the organization s needs, and that the organization s culture and political dynamics are factored into coaching conversations and recommendations 6 Being able to achieve lasting results Developers need to make sure that the coaching achieves effective results that can be sustained over the long run A complete skills assessment based on the Coaching Competency Model can be found in Appendix A

REMINDER It is essential that you continuously enhance your coaching skills through increased knowledge, constant practice, and a commitment to your own self-development

A good match between a developer and a learner is just as important as the developer s coaching skills The following information provides important guidelines when pairing developers and learners

Honesty Willingness to learn A moderate to high degree of self-awareness Commitment to attend coaching meetings The learner should be someone the developer doesn t dislike Prior success as a coach Availability Credibility Good judgment Organizational savvy Excellent listening skills The developer should be someone the learner respects

You may have noticed that liking the developer is not included on the learner s list of what to look for in a developer While liking the developer can be beneficial, it is far more important that the learner respect the developer With regard to what developers should look for in a learner, the phrase someone the developer doesn t dislike has been purposely chosen; the developer does not need to like the learner, only to have no adverse reaction to him or her If the developer dislikes the learner, that individual would most likely sense the developer s negativity even if the developer tried to hide it When the learner respects the developer, the developer doesn t dislike the learner, and the coaching achieves tangible results, mutual positive regard and respect usually develop as the coaching progresses Because most managers do not get to choose their learners since coaching is often part of the manager s job the coaching relationship can be severely compromised if unresolved tension exists between the two Managers in this situation should try to repair the relationship before the coaching begins If that is not possible, it is advisable to find an alternative developer for the learner The question is often asked whether learners and developers should be paired on the basis of a shared characteristic, such as gender, race, age, and/or personality Individuals who are similar may understand each other better, and the developer may serve as a more viable role model, but these developers can also unintentionally reinforce the learner in ways that do not support growth When paired with someone who is dissimilar to them, learners often benefit because the developer brings in a different perspective With respect to the Enneagram, when the developer and learner are not the same Enneagram style, there are definite advantages; for example, the developer brings a different set of mental models, emotional responses, and behavior patterns from which to challenge the learner If the developer and learner have the same Enneagram style, the match can still be beneficial, but only if the developer possesses a much higher level of self-mastery than the learner When this is the case, the developer can do the following to optimize the process and results: fully understand the learner, serve as an excellent role model, challenge and inspire the learner to grow at an accelerated pace, and offer development activities that the developer knows will work from direct experience Make the best match possible, and plan in advance how to compensate for a less than optimal one