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Citrix XenApp Platinum Edition for Windows: The Official Guide
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Two basic services must be running for printing to work properly: the Print Spooler and the Citrix Print Manager Service The Print Spooler can typically just be restarted if it is not running If it will not restart or immediately stops, more troubleshooting must be done Many times these types of problems are caused by a corrupt print job that must be manually deleted from the spool directory or a bad print driver If neither of these options resolves the issue, research current hotfixes for Citrix that address Print Spooler issues There are many other possibilities, but these are typically a good place to start The Citrix Print Manager Service was introduced with Presentation Server 4 to aid in the printer creation and management processes, but it has many other possible issues of its own The Citrix Print Manager Service utilizes the ctx_cpsvcuser account The user account must have at least Power User permissions on the XenApp Server It also must have at least Query Information and Virtual Channels permissions on the ICA-tcp listener In many government environments, departmental and federal mandates preclude any user account from being a member of the Power Users group, and standard Windows Group Policy Objects will remove all accounts from this group, resulting in printing failures In these cases, the ctx_cpsvcuser account must be given equivalent (or greater) permissions NOTE: By default, the XenApp Server Setup creates a local account for the purpose of running the Citrix Print Manager Service If the domain policies on your system prohibit the use of local accounts, the account for this service cannot be created during setup To be able to use the Citrix Print Manager Service in this case, prior to the installation of XenApp you must create a substitute domain account with Windows privileges that are equivalent to the privileges for this local account To substitute your newly created domain account for the local account, during a scripted or unattended installation of Citrix XenApp, run the CTX_SERV_PRINTER_LOGON property and provide the new domain account name as a parameter
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Client printers and session printers will not be created if a policy is not configured properly or if it is overridden by a higher priority policy Verify the printer settings in each policy and that they are applied to the appropriate users and groups Verify that the priority of the policy is working in the appropriate order A good way to verify the settings for a user, group, or IP range is to use the search function in the Policy section of the Management Console An administrator can search on various users, group, and other properties to see exactly what policies are applied to a specific user and in what order
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Errors in the Windows Event Viewer can give a lot of valuable information about potential printing issues You may see service events about Print Spooler or Citrix Print
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Citrix Policies and Printing
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Manager stoppages The Security log can show issues with printer or driver security The Application log can contain Citrix events that show errors in printer creation and driver installations The Citrix events will typically report both the client-provided driver name (as installed on the client) and the server-side driver being used for printer creation
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Client Machine Issues
Many of these steps can also pertain to issues that may originate on the client machine If the print spooler on the local machine is not running, the print jobs will not be able to print to a client printer If the client machine is secured to a point that the ICA virtual channel is not allowed to access the spool directory, the print job will not be delivered to the local spooler If a user is not able to print a test page from Notepad or some other application on the local machine, the Citrix printing will certainly also fail In these cases and in many of the server-side issues, normal printing troubleshooting applies
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