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Whereas monitoring is the primary duty of the agent, data collection is the primary responsibility of the manager The manager must record all incoming information without filtering; otherwise, auditing could be compromised Relevant information can be easily extracted from the manager s database using query and reporting tools NOTE: Although having service-level views into problems is extremely useful, sometimes getting the information as soon as it is sent by an agent is more desirable It is perfectly acceptable to define certain key events from key agents so that they travel the entire escalation path directly to an administrator for follow-up It is even possible to define some agents so that they send a page at the same time that a trap is sent across the network (Sometimes bad news needs to travel faster than good news for an SLA to be met)
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Security, Monitoring, and Management
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Figure 6-11 EdgeSight network monitoring
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Other SME Functions
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A few additional functions common to an SME take on slightly different roles when applied to the SBC infrastructure We discuss these next Software Distribution/Unattended Install In terms of thin clients, XenApp Servers perform the function of software distribution There is no reason to distribute an application any further than the server farm when nothing is running on the desktop except the ICA client Therefore, the need for unattended installation of desktop software loses its importance (security updates and core OS updates remain important) Even with a server farm containing 50 servers, it is not that difficult to install applications manually if necessary This would be a far different proposition, however, with 5,000 desktops NOTE: Fortunately, it is not necessary to install applications manually on your server farm We will discuss methods for streamlining this process in 13
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If you don t have the luxury of taking the entire enterprise to thin-client devices, software distribution and installation are more important and should be considered a critical part of the SME We will discuss this function as part of the tools discussion later in the chapter Figure 6-12 shows software distribution in a thin-client network, whereas Figure 6-13 shows the same function in a traditional distributed (or fat-client) network The Citrix Provisioning Server product, as well as third-party solutions such as Front
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Figure 6-12 Software distribution in an SBC environment
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Security, Monitoring, and Management
Figure 6-13 Software distribution in a distributed network
Range Solutions Enteo and Microsoft Windows Software Update Service (WSUS), allow administrators to apply updates, patches, and security updates to Windows Server 2003, Windows Vista, and Windows XP Software Metering Similarly, software metering becomes far simpler in a centralized environment All the applications are running centrally from the datacenter, and administrators can use Citrix EdgeSight to determine which users are running which applications Furthermore, scripting techniques can be used to assign application access
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to user groups and to lock down the desktop to the point where users cannot run unauthorized applications PowerFuse, one of the security tools mentioned earlier in this chapter, has an added benefit of allowing an application to be published to a large number of users while restricting concurrency to stay within licensing limitations In a distributed client network, software metering becomes much more complex and difficult to manage Typically, an agent running locally on the desktop takes on the task of conversing with a manager and determining whether a user is authorized to run a particular application Desktop Lockdown A common function of System Management Environment (SME) tools has historically been to lock down the desktop so that users cannot install unauthorized applications or make changes to the local operating system that would make it unstable or affect performance 16 discusses desktop lockdown of XenApp using group policies and profiles as well as third-party applications such as RES PowerFuse, AppSense, and triCerat In a distributed environment, these same tools, in addition to other major SME tools from Real Enterprise Solutions (RES), Microsoft, and HP provide this functionality for each desktop Desktop Remote Diagnostics Although remote control tools such as GoToAssist from Citrix offer an excellent way to remotely connect to a user s desktop and allow an administrator to see what the user sees, with XenApp, the session shadowing feature built into the ICA session protocol provides this functionality from a central location in an efficient manner without added cost
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