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The CME Business Continuity Plan
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CME s infrastructure is similar to many mid-sized and enterprise organizations CME has multiple branches, a large number of mission-critical applications, and the perceived need for immediate recovery from business interruption The apparent downside to CME s current approach to service delivery is that all of CME s eggs are in one basket at the CME Denver Corporate headquarters data center Should a natural, accidental, or geopolitical disaster occur on or near this site, all 3,000 users will lose access, potentially forever To resolve this problem, CME is building a remote backup site, CME Omaha (go Huskers), as the hot backup site In order to minimize costs, CME will only replicate a subset of the corporate data center hardware to permit rapid recovery of mission-critical services and applications and allow managers to make an informed decision regarding permanent rebuilding of the entire corporate data center at the alternate site In order to achieve this objective, CME has defined a prepositioned hot backup at CME Omaha for initial reconstitution (8- to 24-hour survivable), which provides immediate access for a subset of users while the corporate staff is moved to CME Omaha
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CME s IT staff have met with CME s executives and answered the questions posed earlier in this chapter Table 8-1 shows the results With the business-continuity requirements documented and defined, CME s IT group is now able to create the technical portion of the document to ensure that the requirements will be met
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Business Continuity Question
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What applications are defined as critical, and what is acceptable downtime for them
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CME s Answer
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CME has determined that not all applications and users have the same requirement for access and availability in the case of a major disaster Accordingly, CME has defined three tiers of availability: Tiers 1, 2, and 3 Tier 1 requires application availability and user access within two hours, regardless of cause, Tier 2 requires application availability and user access within 24 hours, and Tier 3 requires application availability and user access within two weeks The Tier 1 applications include Microsoft Exchange e-mail and Microsoft Great Plains accounting software (including payroll, human resources, and accounts receivable/payable functions) Tier 2 applications include the Oracle-based Manufacturing (including production schedules, bill of materials, supply chain information, and inventory) Tier 3 includes all remaining applications (Note that this timeline has been set at two weeks to allow for a temporary facility move)
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Who are the key personnel requiring access at each tier
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Tier 1 key personnel who require access include all toplevel managers/directors, critical IT staff, and a limited number of predefined support staff (about 50 people total) It is important to note that some of these key users must be located at CME Omaha to provide skill set redundancy in the case of a major disaster in Denver The key personnel to which access must be guaranteed grows in Tier 2 to include a larger set of personnel (about 500 people total) across all CME locations required to operate these key systems These additional personnel include accountants, human resource managers, remaining IT staff, key manufacturing and development engineers, and lower-level managers Tier three includes all remaining personnel
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Table 8-1 CME s Business-Continuity Definitions
8:
Disaster Recovery and Business Continuity
Business Continuity Question
What defines a major disaster and what are the critical points at which a businesscontinuity plan will be enacted (Note that the CME Corporation data center has internal data redundancy, including redundant network core components, bandwidth, servers, HVAC, and power Therefore, the businesscontinuity plan calls for a data center failover only in the event of a major disaster in which the determination that more than eight hours of localized downtime will occur This may be a guess or a well-known fact, depending on the type of disaster and available information)
CME s Answer
Any event that will cause a minimum of eight hours of downtime at the Denver data center will enact the data center failover Here are examples: A major server hardware or network infrastructure failure occurs, which, due to delays in getting replacement equipment, causes an outage at the data center for more than eight hours A malicious ex-employee sabotages the infrastructure A government organization confiscates servers and data due to illegal employee activity Examples of less common disasters might include the following: A severe snowstorm that renders major utilities offline or causes structural damage to the building A train derailment at the nearby depot that forces evacuation due to a hazardous spill A localized geopolitical disaster that renders the facility unusable
How long is acceptable before enacting the business-continuity plan and who is responsible for enacting the BC plan
Once notification of a major outage has been issued, a decision will be made by the BC team (which consists of the CIO, CTO, CEO, CFO, and their support personnel) within one hour regarding whether to fail over to the CME Omaha data center Note, though, that this provides only one hour of time to accomplish the actual failover of the data center within the specified two-hour window Employees required for Tier 1 and Tier 2 continuity must have broadband or dial-up Internet connectivity from home and must complete the BC training and maintain the accompanying BC documentation at their residences CME will provide the broadband connectivity and a thin-client or corporate laptop for the 50 Tier 1 designated employees Tier 2 employees will use existing employee-provided hardware and Internet connectivity to connect from their residences or other CME branches These Internet connections will provide full access to the Tier 1 and Tier 2 applications Tier 3 will utilize a makeshift facility, if required, in addition to any home-based access
How will access to critical data and applications be provided within the predefined time period following a disaster, and where will employees be housed if their corporate headquarters location is unavailable
Table 8-1 CME s Business-Continuity Definitions (continued)
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