Reviewing Documentation and Records in Software

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The heart of an IT audit is the examination of documentation and records They tell the story of IT control, planning, and day-to-day operations When auditing IT governance, the IS (information systems) auditor will need to review many documents: IT charter, strategy, and planning These documents will indicate management s commitment to IT strategic planning as a formally required activity Other documents that should be sought include IT steering committee meeting agendas, minutes, and decision logs
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2: IT Governance and Risk Management
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IT organization chart and job descriptions These documents give an indication of the organization s level of maturity regarding the classification of employees and their specific responsibilities An org chart also depicts the hierarchy of management and control Job description documents describe detailed responsibilities for each position in the IT organization An IS auditor s interviews should include some inquiry into the actual skills and experience of IT personnel, to see whether they correspond to their respective job descriptions HR / IT employee performance review process The IS auditor should review the process and procedures used for employee performance reviews In particular, the IS auditor should view actual performance goals and review documents to see how well individual employees goals align with IT department objectives Further, any performance problems identified in performance reviews can be compared with documents that describe the outcomes of key IT projects HR promotion policy It will be helpful for the IS auditor to determine whether the organization has a policy (written or not) of promoting from within In other words, when positions become available, does the organization first look within its ranks for potential candidates, or are new hires typically outsiders This will influence both employee morale and the overall effectiveness of the IT organization HR manuals Documents such as the employee handbook, corporate policies, and HR procedures related to hiring, performance evaluation, and termination should exist, reflect regular management reviews, and reflect practices that meet the organization s business needs Life-cycle processes and procedures Processes such as the software development life cycle and change management should reflect the needs of IT governance The IS auditor should request records from the software development life cycle (specifically, documents that describe specific changes to IT systems and supporting infrastructure) and change management process to see how changes mandated at the steering group level are carried out IT operations procedures IT operations process documents for activities such as service desk, monitoring, and computer and network operations should exist The IS auditor should request records for these activities to determine whether these processes are active IT procurement process An IT organization needs to take a consistent and effective approach to the procurement process The process should reflect management attention to due diligence, so that any supplier risks are identified and mitigated in the procurement phase and reflected in the service agreement contract The goods and services provided by suppliers should be required to adhere to the organization s IT policies, processes, and standards; exceptions should be handled in an exception process Records should exist that reflect ongoing attention to this process
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Quality management documents An IT organization that is committed to quality and improvement will have documents and records to support this objective Like any other facets of an audit, the IS auditor needs to conduct several interviews and walkthroughs to gain a level of confidence that these documents reflect the actual management and operations of an IT organization These interviews should include staff from all levels of management, as well as key end users who can also attest to IT s organization and commitment to its governance program and the maturity of its processes NOTE The IS auditor should also review the processes related to the regular review and update of IT governance documents Regular reviews attest to active management involvement in IT governance The lack of recent reviews might suggest that management began a governance program but has subsequently lost interest in it
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