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The most powerful leadership strategy of all time: Treat all employees as if they are volunteers WOLF J RINKE

Watch your mouth! People don t work for you; they certainly don t work under you; and they are not your subordinates All of us work for only one person ourselves The reason that you want to watch your language is that it gives people a look into your soul and lets them know what you are really all about However, this is a minor point I want to take you to another level by sharing the single most important event that has enabled me to transform myself from an it s my way or the highway autocratic manager to becoming a contrarian leader (CL)

Having served in the Army Medical Specialist Corps for some 12 years, I found myself coasting The challenge was waning, I was not stretched to

the max, and so I was no longer juiced I knew that I could retire in eight years, so I did not want to throw 12 years of service down the drain Besides, I had a three-year commitment to pay the military back for supporting my PhD So I got heavily involved in my professional organization Within several years I was a board member and the chair for one of the divisions the Council on Education In that role, the board looked to me to implement new standards of education, which had been in limbo for countless years There were 12 professionals on my committee, all highly educated, all volunteers, and all having their own agenda I quickly became aware that all the crutches that I relied on as an autocratic manager did not work For example, one of my committee members, let s call her Julie, was really gung-ho Anytime there was a project to be done, she was the rst to volunteer There was only one minor problem Julie seldom delivered Forget delivering on time; she just did not deliver At work, when any of my employees did that, I could counsel them, and if that didn t work, I could use the ultimate crutch I could re them Trying that with Julie, however, produced just the opposite results Her response: Hey I don t need this I m outa here more time with the family One of my most powerful crutches was gone As an autocratic manager, however, I had others I could withhold pay raises and other bene ts such as going to training, getting a corner of ce, and so on In any event, Andre, another committee member, had this inconsiderate habit of showing up late or not at all for our committee meetings So I used my other big crutch I told Andre that I was going to cut his pay Andre s response: Now let s see, zero from zero is still zero pay And then it hit me my autocratic crutches simply did not work with volunteers I had to develop an entirely different skill set to motivate these people to get things done (see the steps below) And after I had mastered them, a really big light went on for me This was not just a light; it was a de ning moment that enabled me to transform myself from an autocratic manager into a contrarian leader Are you ready for it This is big drum roll please! Treat all employees as if they are volunteers Now stop and think, what would you say to your team members if indeed they were volunteers How about: Please Thank you! Can I count on you I need your help I really appreciate what you ve done Thanks for being on my team! Thanks for showing up And now the