Copyright 2004 by Wolf J Rinke Click here for terms of use in VS .NET

Printer PDF417 in VS .NET Copyright 2004 by Wolf J Rinke Click here for terms of use

4 For speci cs, see my article of the same title at wwwWolfRinkecom 5 E Sullivan, The Concise Book of Lying (New York: Picador, 2002)

4

1 D Goleman, Leadership that Gets Results, Harvard Business Review 78(2):78 90, 2000 2 Ibid 3 Available from HRD Press, Amherst, MA; wwwhrdpresscom

5

1 R Maurer, Beyond the Wall of Resistance (Austin, TX: Bard Press, 1996) 2 L C Thurow, To End Quality Control Disaster, Japan Must Acknowledge Errors, Boston Globe, October 3, 2000

6

1 GE 2000 Annual Report, p 6 2 W H Peace, The Hard Work of Being a Soft Manger, Harvard Business Review 79(11):99 104, 2001 3 Ibid, p 104 4 R Cialdini, In uence: Science and Practice, 4th ed (Boston: Pearson Allyn & Bacon, 2001); also see wwwin uenceatworkcom 5 M Bazerman, Judgment in Managerial Decision Making, 4th ed (New York: Wiley, 1998) 6 R Cialdini, Harnessing the Science of Persuasion, Harvard Business Review 79(9):72 79, 2001 7 M E Seligman, Learned Optimism: How to Change Your Mind and Your Life (New York: Pocket Books, 1998)

7

1 http://wwwethicsorg/releases/nr_20030521_nbeshtml; accessed August 27, 2003 2 S Finkelstein, Why Smart Executives Fail: And What You Can Learn from Their Mistakes (New York: Portfolio, 2003); and S Finkelstein, 7 Habits of Spectacularly Unsuccessful Executives, Fast Company (July):84 89, 2003 3 J Collins, Good to Great: Why Some Companies Make the Leap and Others Don t (New York: HarperCollins, 2002); and J Collins and J I Porras, Built to Last: Successful Habits of Visionary Companies (New York: Harper Business, 2002) 4 J Smith, Mistakes of NASA Toted Up, The Washington Post, July 13, 2003, pp A1, A17 5 R Charan and J Useem, Why Companies Fail, Fortune, May 27, 2002, pp 50 62 6 J P Schuster and J Carpenter, The Power of Open-Book Management: Releasing the True Potential of People s Minds, Hearts, and Hands (New York: Wiley, 1996)

9

1 N Hernandez, Embattled Naval Academy Chief Resigns, Washington Post, June 5, 2003, pp A1, A21 2 Walker Information, wwwwalkerinfocom; accessed May 7, 2003 3 D Wessel, The Hidden Cost of Labor Strife, Wall Street Journal, January 10, 2002, p A1 4 http://wwwgallupcom/solutions/Q12_systemasp shows you how to use the Gallup Employee Satisfaction Survey referred to as Q12

10

1 F Vogelstein, Mighty Amazon, Fortune, May 26, 2003, pp 60 74 2 D Madson, Gearing up at REI, Harvard Business Review 81(5):20 21, 2003 3 J Huey, The Jack and Herb Show, Fortune, January 11, 1999, p 23 4 Madsen, Gearing Up at REI, op cit, p 20 5 R Levering and M Moskowitz, 100 Best Companies to Work For, Fortune, January 20, 2003, p 128 6 W J Rinke, Make It a Winning Life: Success Strategies for Life, Love and Business (Clarksville, MD: Achievement Publishers, 1992)

11

1 Success Pro les, Inc, wwwsuccesspro lescom; accessed June 4, 2003 2 P Lucas and M Overfelt, The Great American Company, Johnson & Johnson, Fortune Small Business, April 2003, pp 91 93 3 J Collins, The Ten Greatest CEO s of All Time, Fortune, July 21, 2003, p 62 4 http://wwwjnjcom/our_company/our_credo_history/indexhtm;jsessionid=0VS0GMB33QRMGCQPCB3SU0A; accessed August 6, 2003 5 B Broadway, Good for the Soul and the Bottom Line, Washington Post, August 19, 2001, pp A1, A6 6 W J Rinke, Winning Management: 6 Fail-Safe Strategies for Building High-Performance Organizations (Clarksville, MD: Achievement Publishers, 1997) 7 B Morris, What a Life, Fortune, October 6, 2003, pp 50 62 8 J Collins, Turning Goals into Results: The Power of Catalytic Mechanisms, Harvard Business Review 77(4):71-82, 1999

12

1 Fortune 500, Fortune, April 14, 2003, p F-1 2 I Morgan and J Rao, Aligning Service Strategy through Super-Measure Management, Academy of Management Executive 16(4):121 131, 2002