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Learn About eBay Help and the eBay Community
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You can find help about eBay by clicking the Help link You can search for the information you need alphabetically or by topic The eBay Community is considerable, and you can find discussions, blogs, and groups by type of item, by type of buyer or seller, or by almost any other category
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eBay Help comes in several varieties You can search for Help topics alphabetically, type a question, or search by broad category, such as How Do I Sell An Item
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Stepping Know Your Getting to into eBay PC
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FIND ANSWERS BY TYPING THE TOPIC
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Open the Help page by clicking Help on the eBay header In the Search Help text box, type the topic for which you want to search
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Click Search Help Pages Select the topic in the resulting list
BROWSE TOPICS
Beneath the Help title bar on the Help page, you will see several links to the most common questions asked Click one of the Top Questions About eBay links to find your most common answers Another way you can browse topics is to find topics alphabetically or by subject
In the eBay Help sidebar, click A-Z Index, for the alphabetic Help topics Or Click one of the other Help Topics or Related Links to read about one of the listed topics
Contact eBay
You can contact eBay by sending an e-mail (after verifying that your question is not already answered somewhere else) or by talking to someone via a chat program
SEND AN E-MAIL
To contact eBay for help from the Help menu, you first must walk through a series of questions and topics to make sure that the answer is not already in the system After you have gone through that, you can send an e-mail asking your question
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Click Help on the eBay header Under the eBay Help sidebar, click Contact Us A list of categories is displayed Click the category that most closely matches your question Click Continue Within the topic you have selected, click a subtopic
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eBay QuickSteps Stepping into eBay PC QuickSteps Getting to Know Your PC
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When you click it, you may be presented with another level of subtopic Continue with the refining of your question When you are at the closest level to your question, click Continue You will see some suggested Help topics If the suggested topic does not help you, click E-mail Us under Contact Customer Support An e-mail form is displayed with an e-mail topic as selected by you If the topic is different, click Select A New Subject When the topic is as accurate as you can get, type your question under Enter Your Question/Concern, and click Send Allow 24 to 48 hours to receive an answer
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LIVE ONLINE HELP
To get immediate online help while you are playing or working with eBay, use the Live Help feature
On the eBay home page, click the Live Help link on the eBay header Determine if any of the suggested Help topics will answer your question If not, continue with the following steps to contact an eBay agent In the Chat window, scroll down and type your e-mail address or eBay User ID Click the Subject down arrow, and select a subject that most closely mirrors your question Click Send A Chat window will open, and you will see a two-box window An eBay agent will sign on, identifying herself or himself by name and asking for your question Simply type your question and click Send The agent will then respond, and then the two of you can communicate back and forth until you have reached some resolution A sample query is shown in Figure 1-18
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Figure 1-18: Use Live Help to carry on a conversation with a live person in a Chat window
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eBay QuickSteps PC QuickSteps
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How to
Identifying My eBay Icons Set Up Your Favorite Categories, Searches, and Sellers Save Favorite Categories
Save Your Favorite Searches in My eBay Using Favorite Category Lists
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Save Links to Your Favorite Sellers and Stores Using Search Variations
Researching on eBay (Buyers or Sellers)
Use the Basic Search
Identifying Icons in Listings Use Advanced Search Search for a Member s Information Finding a Member s Contact Information Find a Bidder s Activity Find a Store Identifying Icons for eBay Users Search Stores for Items Find Someone s About Me Page Find Someone s ID History Find Completed Items Find Buy It Now or Gift Items Understand the Lingo Awarding Seller Stars
Part of doing a good job in buying or selling an item on eBay is doing your homework and finding out everything you can about the item you want to buy or sell This includes researching the actual item and comparing such things as price, components or parts available, possible conditions (such as with coins or antiques), identification markings, and so on You can also research the seller you are buying from Does the seller have a history on eBay Is the feedback mostly favorable to the seller Where is he or she located will they require shipping internationally, for instance This chapter leads you through searching for and identifying the item you want to buy or sell, starting with how you can use eBay to help you find out about items
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