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to inform you if your password is used on another site, you must click Inform Me If I Enter My eBay Password On Other Sites to clear it Continued
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First, within the first ten days after the listing ends, try connecting with the seller by e-mail to resolve the issue between the two of you Second, if that does not work, request the seller s contact information from eBay eBay will send you the seller s telephone number and address, and your contact information will also be given to the seller
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eBay QuickSteps QuickSteps Yourself and Handling Abuses PC Protecting Getting to Know Your PC
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is selected, a warning message will be displayed when you enter your password on another site (If the option is not selected, you will not be warned (Continued)
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while using the eBay password in a noneBay site) USE THE ACCOUNT GUARD REPORT FORM
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To report a suspicious Web site or one clearly impersonating eBay, click Account Guard and click either Report This As A Suspicious Site or Report Another Site An e-mail form is displayed in
which you can type the circumstances for your suspicion
NOTE
eBay facilitates communication between the buyer and seller by providing contact information, by providing a
Figure 9-8: Decide if you want to be warned or not when using your eBay password on other sites
DESCRIPTION OF DAYS
NUMBER OF DAYS
Number of days before a dispute can be opened Number of days by which a dispute must be opened Number of days a seller has to respond before the dispute can be escalated into a claim Number of days a buyer has to wait before a dispute can be escalated Number of days before a PayPal claim can be filed Number of days by which a dispute must be settled
10 60 10 40 (30 days after the listing ends, and 10 days for the seller to respond) 20 days after a dispute is opened 90
Dispute Console where communications can be easily tracked by both parties, and by structuring the feedback system to be so evident to future buyers or sellers However, eBay cannot make a buyer pay for an item
or a seller send the item as promised You will have to do your own communicating with the other party If you use PayPal or a credit card, you might be able to get reimbursed for legitimate abuses
Table 9-1: Item Not Received or Significantly Different Timing Considerations
200 200
eBay QuickSteps PC QuickSteps
Protecting Yourself and Handling Abuses Getting to Know Your PC
NOTE
If a seller refuses to sell the promised item to the buyer, he or she risks a range of penalties, from cancelling a listing to having an account suspended A PowerSeller can lose that status, and selling fees may be increased The exact penalties depend on how often and how badly the seller is abusing the system
Third, within 45 days, contact the PayPal Resolution Center if you have paid for the item with PayPal Fourth, within 60 days, use eBay s Item Not Received Or Significantly Not As Described process Finally, file a claim to have your payment removed from your credit card company if you paid with a credit card (If you used a credit card through PayPal, you should first contact PayPal)
USE eBAY S ITEM NOT RECEIVED OR SIGNIFICANTLY NOT AS DESCRIBED PROCESS
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DEALING WITH SPOOF E-MAIL
Spoof e-mail is e-mail claiming to be from eBay when it is not These are fraudulent e-mails often seeking your User ID, password, credit card information, Social Security number, or other private and sensitive personal information DETECT SPOOF E-MAIL A spoof e-mail may have these characteristics:
Between 10 to 60 days after a listing has been ended, and after you have exhausted efforts to contact the seller individually, you can open a dispute with the seller In this procedure, eBay facilitates communication between the buyer and seller by giving them choices each step of the way If the dispute is not resolved within 90 days, the dispute is closed and the buyer can no longer file a Trust And Safety complaint with eBay
1 2 3 4
Click My eBay on the eBay header In the My eBay Views sidebar, scroll down and click Dispute Console On the Dispute Console page, click Report An Item Not Received Or Not As Described On the Report An Item Not Received page, shown in Figure 9-9, you see an explanation of the process Type the item number of the disputed item in the Item Number text box, and click Continue Follow the prompts until the report is finalized At this point, the dispute has been opened, and eBay now contacts the seller to tell them about your dispute The seller replies to the complaint, and most disputes end at this point
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