dot net barcode library The Initial Response steps in Software

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The Initial Response steps
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After Detection of an Incident
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Obtaining Preliminary Information
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As we mentioned in 2, one of the first steps of any investigation is to obtain enough information to determine an appropriate response That is the goal of the initial response phase Your organization s initial response should include activities such as the following: M I I I I L Receiving the initial notification of an incident Recording the details after the initial notification, including an incident declaration, if appropriate Assembling the CSIRT Performing traditional investigative steps Conducting interviews Determining whether the incident is escalated or not
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Again, the idea is to gather enough information to develop an appropriate response strategy These activities are discussed in detail in this chapter
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Documenting Steps to Take
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The other purpose of the initial response phase is to document steps that must be taken Such organization and discipline prevents knee-jerk reactions and panic when an incident is detected A structured initial response also promotes a formal reporting process and fosters maintaining good metrics By recording the details of an incident in an organized fashion, your organization will have an accurate number (or at least a more accurate number) of the type of attacks that occur, their frequency, the damage caused by these attacks, and the effects these attacks had on your organization Such metrics are critical to measuring the return on investment (ROI) for having a formalized incident response program
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ESTABLISHING AN INCIDENT NOTIFICATION PROCEDURE
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Implementing a strong incident response program requires the participation of all your employees However, you cannot expect everyone within your organization to be technically savvy or make incident response their top priority Since you never know who will stumble into a digital crime scene first, it is essential to establish a notification procedure for users to report potential computer security incidents As part of your existing security awareness program, you should inform the end users of how to report incidents (by phone, email, intranet web site, or other method) Also, consider creating a computer security awareness poster that has the appropriate mechanism to
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Incident Response & Computer Forensics
report a potential computer security incident Such a poster can serve as an ever-present reminder for your employees to be vigilant Making the incident response process clear to users will help avoid confusion This way, those employees often intimidated by technical challenges will know that they do not need to start gathering the information required to successfully investigate an incident They merely need to practice due diligence and report the incident to a CSIRT member (usually the help desk function) Many organizations use a help desk to troubleshoot end-user problems It s a good idea to make an initial response checklist specifically for help desk employees who are not security professionals, but are the first line in the incident reporting process Many organizations use their help desk function as the reporting mechanism for computer security incidents We believe that the most effective approach is to immediately involve those equipped to resolve the incident Therefore, if the help desk function at your organization is not equipped to do so, perhaps they should not be the first responders to a computer security incident and should rapidly engage the computer security professionals The goal of the initial response phase is to have an immediate hand-off to seasoned veterans who can take control of the situation Therefore, perhaps the most important goal your computer security awareness program can accomplish is to facilitate the initiation and involvement of the CSIRT
RECORDING THE DETAILS AFTER INITIAL DETECTION
Implementing an organized incident response program requires checklists One such checklist is the initial response checklist, for recording the details after the initial notification of an incident At this point, if it s possible that an incident occurred, you may also declare the incident
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