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After you have put the effort into designing effective goals, it makes sense to formalize them A good goal will demand a level of documentation that captures and organizes all the salient attributes and parameters involved If your goal doesn t seem to be something that you need to write down ( we re going to implement a data loss prevention strategy ), it is probably not a well-constructed goal Documenting your goals also serves as an easy way to capture and solidify the support of multiple stakeholders Putting a goal into writing and requiring individuals responsible for assigning as well as achieving the goal to review and sign off on its details allows for negotiation and debate before the project begins, instead of recriminations and rationalizations that might occur after it ends The GQM method includes a basic template concept for articulating the goals of a security measurement or improvement project quickly and succinctly Specific information is captured regarding the goal, including explicitly defining the basic attributes and criteria for success The resulting information is incorporated into the template and used to create a basic statement of the goal These components are shown in Table 2-1
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Goal Component Outcome Elements
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Description The purpose of the project, what will be achieved The boundaries and objects (systems, processes, characteristics) involved in or impacted by the goal The point of view taken to understand the goal
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Example Improvement, assessment, understanding Vulnerabilities, network components, regulatory compliance, system users External attackers, compliance auditors
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Perspective
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Table 2-1 Goal Template for the GQM Method
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After the components of the goal are defined, the template provides for the easy creation of a brief goal statement that captures the pertinent information necessary to begin working on the activity Let s use the example of a security manager considering a project to improve user compliance with corporate security policies that are not effectively disseminated or enforced by the organization The goal components for the activity could be broken down as follows: Outcome: Increase Element: Enforcement of the corporate security policy Element: User awareness Element: User acknowledgement of security policy documents Perspective: Security manager These components can then be combined into a simple, yet comprehensive statement: The goal of this project is to increase the enforcement and awareness of the corporate security policy by increasing user acknowledgement of the company s security policy documents from the perspective of the security manager Constructing goal statements this way forces the stakeholders involved to keep their goals limited, specific, and meaningful The short format of the statement also makes it much easier to communicate and evaluate the goal, and the natural constraints imposed by limiting the number of attributes and targets reduces the likelihood that multiple goals will become conflated and confused Multiple goals, such as those for complex projects, are effectively parsed into subcomponents that can be addressed and evaluated individually
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Asking Questions
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Developing and documenting good goals is critical to effective security measurement in general, and to the GQM method in particular, but it is just the first step toward effective metrics Although the goal statements produced by the GQM template enable stakeholders to share and review their goals easily, these documented goals do not contain enough information to allow stakeholders to evaluate whether or not the goal was successfully achieved Goal statements are conceptual in nature They do not define how the attributes and targets of the goal will be operationally addressed To develop that information, individual goals are translated into a series of questions that enable the components of the goal to be achieved or evaluated for success These questions articulate the goal and the measurement project in terms of what objects or activities must be observed and what data must be collected to address the individual components of the goal statement Using the example of the security policy improvement project, how would you translate the goal statement into operational questions Several questions are already implied by examining the goal components: What is the current level of enforcement of the corporate security policy What is the current structure of the corporate security policy
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