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JSP: The Complete Reference
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<%@ include file="/WEB-INF/InitModeljsp" %> <HTML> <HEAD> <TITLE>Confirmation</TITLE> <LINK REL="stylesheet" HREF="<%= BASEURL %>/stylecss"> </HEAD> <BODY> <%@ include file="/WEB-INF/Bannerjsp" %> <H3>Confirmation</H3> <TABLE BORDER=0 CELLPADDING=3 CELLSPACING=0> <TR> <TD>Problem ID:</TD> <TD><%= requestgetParameter("problemID") %></TD> </TR> <TR> <TD>Description:</TD> <TD><%= requestgetParameter("description") %></TD> </TR> <TR> <TD>Severity:</TD> <TD><%= requestgetParameter("severity") %></TD> </TR> <TR> <TD>Comments:</TD> <TD><%= requestgetParameter("comments") %></TD> </TR> <TR> <TD>EventID:</TD> <TD><%= requestgetParameter("eventID") %></TD> </TR> </TABLE> </BODY> </HTML>
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A useful addition to the system would be e-mail notification of the employee to which the problem is being routed 21 explores ways to do this
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Case Study: A Product Support Center
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Productsjsp Other users, such as product support personnel, developers, or testers, may start the application by looking for a particular product Like the customer search page, there s a JSP view page for product search, listed here:
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<%@ page session="true" %> <%@ page errorPage="/ErrorPagejsp" %> <%@ page import="comlyricnotesupportmodel*" %> <%@ include file="/WEB-INF/InitModeljsp" %> <HTML> <HEAD> <TITLE>Product Search</TITLE> <LINK REL="stylesheet" HREF="<%= BASEURL %>/stylecss"> </HEAD> <BODY> <%@ include file="/WEB-INF/Bannerjsp" %>
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JSP: The Complete Reference
<H3>Product Search</H3> <FORM METHOD="POST" ACTION="<%= CONTROLLER %>/Products/Search"> <B>Product name</B>: <INPUT TYPE="TEXT" NAME="productSearchArgument" SIZE="20"> <INPUT TYPE="SUBMIT" VALUE="Search"> </FORM> </BODY> </HTML>
Like the customer search page, Productsjsp uses an HTML form to prompt for a search string Figure 19-9 illustrates a search for products whose name contains the letter S
ProductsListjsp As Figure 19-10 shows, two product names contain the letter S: Music Teacher Studio and ScoreWriter The ProductsListjsp page shows the two product IDs, product names, and the names of the support personnel assigned ProductsListjsp is listed next
Figure 19-9
Product search page
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Case Study: A Product Support Center
<%@ <%@ <%@ <%@
page page page page
session="true" %> errorPage="/ErrorPagejsp" %> import="javautil*" %> import="comlyricnotesupportmodel*" %>
<%@ include file="/WEB-INF/InitModeljsp" %> <HTML> <HEAD> <TITLE>Products List</TITLE> <LINK REL="stylesheet" HREF="<%= BASEURL %>/stylecss"> </HEAD> <BODY> <%@ include file="/WEB-INF/Bannerjsp" %> <H3>Products List</H3> <TABLE BORDER=0 CELLSPACING=5 CELLPADDING=0> <TR> <TH ALIGN=LEFT>Product ID</TH> <TH ALIGN=LEFT>Product Name</TH> <TH ALIGN=LEFT>Support</TH> <TH ALIGN=LEFT>Developer</TH> <TH ALIGN=LEFT>Tester</TH> </TR> <% List list = modelgetProducts(); if (list != null) { Iterator it = listiterator(); while (ithasNext()) { Product product = (Product) itnext(); // Get the product select URL String productID = productgetProductID(); String selectURL = CONTROLLER + "/ProductsList/Select productID=" + productID; String productName = productgetName(); // Get the names of the product support,
JSP IN ACTION
JSP: The Complete Reference
// developer, and tester employees String productSupport = productgetProductSupport(); String productSupportName = modelgetEmployee(productSupport)getName(); String developer = productgetDeveloper(); String developerName = modelgetEmployee(developer)getName(); String tester = productgetTester(); String testerName = modelgetEmployee(tester)getName(); %> <TR> <TD><A HREF="<%= selectURL %>"><%= productID %></A></TD> <TD><%= productName %></TD> <TD><%= productSupportName %></TD> <TD><%= developerName %></TD> <TD><%= testerName %></TD> </TR> <% } } %> </TABLE> </BODY> </HTML>
For each of the three employee IDs in the Product object, the JSP shows the corresponding employee name It gets the Employee objects from the model s getEmployee() method, and then invokes the EmployeegetName() method to get the name
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Case Study: A Product Support Center
JSP IN ACTION
Figure 19-10
Products list page
ProductProblemsjsp If the ScoreWriter link is selected, the list of problems for that product is displayed, as shown in Figure 19-11
<%@ <%@ <%@ <%@ page page page page session="true" %> errorPage="/ErrorPagejsp" %> import="javautil*" %> import="comlyricnotesupportmodel*" %>
<%@ include file="/WEB-INF/InitModeljsp" %>
JSP: The Complete Reference
<HTML> <HEAD> <TITLE>Problems by Product</TITLE> <LINK REL="stylesheet" HREF="<%= BASEURL %>/stylecss"> </HEAD> <BODY> <%@ include file="/WEB-INF/Bannerjsp" %> <H3>Problems by Product</H3> <% Product product = modelgetProduct(); String productID = productgetProductID(); String productName = productgetName(); %> <B>Product:<B> <%= productID %> - <%= productName %> <TABLE BORDER=0 CELLSPACING=5 CELLPADDING=0> <TR> <TH ALIGN=LEFT>Problem ID</TH> <TH ALIGN=LEFT>Description</TH> <TH ALIGN=LEFT>Date Reported</TH> <TH ALIGN=LEFT>Date Resolved</TH> </TR> <% List list = modelgetProblems(); if (list != null) { Iterator it = listiterator(); while (ithasNext()) { Problem problem = (Problem) itnext(); // Create the problem select URL String problemID = problemgetProblemID(); String selectURL = CONTROLLER + "/Problems/Select problemID=" + problemID; String problemDescription = problemgetDescription(); // Get the reported and resolution dates String dateReported =
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