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Terminal Services is a service running on Windows Vista (and other operating systems) used to allow computers to connect to each other Terminal Services is required to support both Remote Assistance and Remote Desktop Figure 7-1 shows the Services applet open with the Terminal Services service selected As you can see from the Status column, the service is started If this service was not started, neither Remote Assistance nor Remote Desktop would function
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Figure 7-1 Terminal Services service started
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EXAM TIP The Terminal Services service must be running to support either Remote Desktop or Remote Assistance
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In the figure, you can also see the Terminal Services Configuration service, and the Terminal Services UserMode Port Redirector service These services have other uses and are not required for Remote Desktop and Remote Assistance If this service is not running, you can start it with the following steps: 1 Launch the Services applet Click Start and enter Servicesmsc in the search box You can also access the Services applet through the Control Panel Select System and Maintenance | Administrative Tools and then double-click Services If the User Account Control dialog box appears, click Continue 2 Select the service Services are listed alphabetically, so you can browse down to the Ts to select the Terminal Services service 3 Start the service You can either right-click the service and select Start, or click the Start the Service link in the extended task pane section
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Remote Assistance allows a helper to remotely assist another user You can assist other users (or they can assist you) if both computers are connected via the Internet, or via an internal network The great benefit of Remote Assistance is the ability to actually take control of a remote desktop and show someone how to complete a task As an example, a friend of yours may want to set his home page to a different Web site You know exactly how to do it but would like to show him Your friend can send you a Remote Assistance invitation, and then you can request control of his desktop to walk him through the steps It s important to realize that you can t take control of someone else s computer without that person s consent Or said another way, someone else can t take control of your desktop using Remote Assistance without your permission In Exercise 71, you will verify Remote Assistance is available and go through the steps to create and send a remote assistance invitation Exercise 71: Creating and Sending a Remote Assistance Invitation 1 Verify Remote Assistance is enabled on your system a Click Start, right-click Computer, and select Properties b In the Tasks pane of the System menu, select Remote Settings If the User Account Control dialog box appears, click Continue c On the System Properties menu, ensure the Remote tab is selected d Ensure the check box next to Allow Remote Assistance Connections to This Computer is checked Your display should look similar to Figure 7-2 Click OK TIP The Windows Firewall also needs to be configured to allow remote desktop connectionsYou ll see how this is done later in this chapter, in the section Configuring Vista s Firewall 2 Click Start | Help and Support
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Figure 7-2 Ensuring Remote Assistance is enabled
3 On the Find an Answer page, in the Ask Someone section, click the link for Windows Remote Assistance 4 On the Do You Want to Ask for or Offer Help page, click the Invite Someone You Trust to Help You link 5 Click the Save This Invitation as a File link 6 On the Save the Invitation as a File page, notice the path and name of the file The default name of the file is Invitationmsrcincident, and it is saved on your desktop Enter a strong password in the Password and Confirm Password text boxes If you re in a test environment, you could use P@ssw0rd Figure 7-3 shows the invitation being saved 7 Click Finish The Waiting for Incoming Connection window will appear However, no one will be able to access your system until you send the invitation to them 8 Launch your e-mail program (you could use a Web based e-mail program or a dedicated e-mail program such as Outlook or Outlook Express) Send an e-mail to yourself with the invitation as an attachment TIP In practice, you would send the invitation to someone who could help you If you can trade invitations with someone else to see Remote Assistance in action, it will be much more effective at helping you understand what s going onYou re limited on how much you can do if you just send an invitation to yourself and open it
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