Managing Unified Messaging in VS .NET

Maker UPCA in VS .NET Managing Unified Messaging

that is higher than the PIN reset value If you establish values for these settings and a user reaches one or both of the maximum numbers of incorrect attempts, you will need to reset the PIN and/or unlock the UM mailbox manually within the Exchange Management Console (available under Recipient Configuration for a UM-enabled recipient more on this later in the chapter) On the Dialing Restrictions tab, shown in Figure 7-16, you can configure which numbers UM users are able to dial, whether they should be internal (as in the case of users within the same dial plan or internal extensions, regardless of dial plan), or external (as in the case of regional/national numbers or international numbers) The last two fields are selected from the associated UM dial plan This allows you to use a single UM dial plan for multiple UM Mailbox policies, but have each UM Mailbox policy have its own set of acceptable numbers to be called

Like the other UM objects, the process to create a UM auto attendant is simple A singlestep wizard, shown in Figure 7-17, requires the object name and associated dial plan to

be created You can optionally add an extension to reach this attendant (although none is needed, as in the case of the initial attendant users will hear), as well as choose to immediately enable the attendant and/or make it speech-enabled

You can create a UM Mailbox policy using the New-UMMailboxPolicy cmdlet, as follows:

New-UMMailboxPolicy -Name 'Pennywise Default Mailbox Policy' -UMDialPlan 'Pennywise Company-wide Dial Plan'

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TIP To make an auto attendant speech-enabled, you must also install the appropriate UM language pack that contains Automatic Speech Recognition (ASR) support, as well as configure the properties of the auto attendant to use this language (which I ll cover next) You can add a language pack by running Exchange setup from a command prompt using the /AddUmLanguagePack switch

To create a new UM auto attendant, use the new-UMAutoAttendant cmdlet, as follows:

new-UMAutoAttendant -Name 'Pennywise Default Auto Attendant' -UMDialPlan 'Pennywise Company-wide Dial Plan' -PilotIdentifierList -Status 'Disabled' -SpeechEnabled $false

Once created, you can view the properties (where most of the configuration actually takes place) by selecting the Auto Attendant object and choosing Properties from the action pane On the General tab, shown in Figure 7-18, you can reconfigure the settings allowed during the creation of the auto attendant, as well as specify a fallback auto attendant (one that is not speech-enabled) to be used in the event your speech-enabled auto attendant cannot understand the speech commands of a user With the fallback auto attendant in place, the user can at least navigate using phone key presses

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The Greetings tab, shown in Figure 7-19, is where you will configure the wav files that should be played for the user to both greet them and provide menu choices The default greetings are rather bland (for example, the default greeting the dialog box refers to simply says, Welcome to the Exchange auto attendant ), so you will want to create your own customized greeting that includes your company name, etc To define when the specified greetings and menu prompts should be played, the Times tab (shown in Figure 7-20) defines when business hours are, as well as when holidays require a separate greeting to inform of special hours of operation, etc

The Features tab is nearly identical to the Features tab in a UM dial plan, with the addition of supported language and operator extension The settings on the Key Mapping tab, shown in Figure 7-21, will help simplify the user experience For example, if the operator s extension is really 5000, users simply want to press 0 This tab allows the desired user experience (in the form of which phone key to press) to line up with the needs of the phone system Notice that you can also specify phrases to invoke an action, as well as appropriate responses, such as wav files to play, extension transfers, or running subsequent auto attendants

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