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Our rst goal, then, in team management is to keep the team focused on the job, and to keep a free ow of information coming to us about how the work is going. In the status meeting, each team member reports on the work of current and upcoming tasks listed in the WBS. Let us take a close look at how to work with the information we receive. The single most important thing we want to hear is the truth. We do not want to hear everything is ne unless it is. I have tried to teach project management in blame-oriented environments, and it just does not work. If people are afraid of harsh criticism, they will not tell you what is really going on until it is too late. And the same is true for overly bureaucratic environments where, when problems are reported, they disappear into a black hole and there is no e ective response. We encourage people telling us the truth by:     Asking for clear, accurate status reports, and demonstrating them by giving them ourselves. Thanking people for information, whether the news is good or bad. Not interfering letting people manage their own work until they want help. Taking e ective action doing what we can do to prevent and solve problems.
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CHAPTER 12 Managing Your Team
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When we receive a status report, we will hear one of ve things. Here they are, ordered from best news to worst news, with how we should respond to each one. Note that our response always has two steps. First, we receive the news as it is and take it in well, with thanks. Only after we are sure the team member heard that do we move on to our response.  Everything is ne. O er thanks for both the news and the good work. Then help the team member look at the next step.  There was a problem, but we resolved it. Appreciate their proactive selfmanagement. Ask if they have any other concerns.  Here is a problem, and here is how I would like to solve it. Thank them for approaching the problem directly and working on it. Work with them to ensure it is the best solution, or to improve it if necessary. Authorize the correct action. If their choice was correct, ask them, In the future, what would you need to feel con dent to go ahead and solve the problem before checking with me  I have got a problem. Thank the team member for de ning the problem clearly. Then ask: How would you solve it  Help! I am completely lost. Thank the team member for coming to you. Ask, What s the problem In each case, we are receiving the status report as it is, and appreciating it. Then we are taking team members up to the next level. From help we take them to problem de nition. From a de ned problem, we take them to thinking about solutions. From a proposed solution, we take them to greater independence in self-management. In this way, we cultivate better selfmanagement and leadership on our team. What do we do if we are told about a problem, but the person assures us that our help is not wanted Yet, we know from our own experience that the person s approach will not work. How do we intervene without undercutting the person s authority or self-respect It is simple: We ask the person for permission to help. We can say something like, I know you want to take care of this yourself, and I respect that. And, also, I have a lot of experience here. I was wondering if I could come to you, not as your manager, but as an expert advisor, and share my thoughts so that you can make your plan better If we have established a history of not micromanaging, and we are genuine when we say this, most often the person will let us give them the guidance we want to o er. If not, we can say, Could you talk to me about it so that I understand your plan I m concerned about the project, and I want to make sure I know how this will work. This puts the team member in the role of teacher, and makes it even easier for him or her to accept your support.
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