asp.net barcode reader LOOK LIKE YOU RE LISTENING in Software

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LOOK LIKE YOU RE LISTENING
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When you assume the body posture of a good listener, you are able to listen better. You can sit up, nod to indicate understanding, smile if it s appropriate for the conversation, or just match the posture of the speaker. Each of these techniques can help you stay attentive.
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Rather than assessing what you are hearing too quickly, listen openly until you ve heard the speaker out. If you feel judgmental about a message, don t stop listening. Try to repeat to yourself the words you are hearing. If questions occur to you while you re listening, ask for clari cation when the speaker nishes talking.
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You can check for understanding by paraphrasing your interpretation of what you ve heard. Check for understanding by repeating what you think you heard but in your own words. Then ask if you ve gotten the right message. You can say something like this: Just to make sure I understand, what I hear you saying is . . . Is that right This lets the speaker con rm or correct your perception.
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When in doubt, ask open-ended questions. For example, you could follow up by asking, Can you give me an example What led you to that conclusion or How did that make you feel Open-ended questions cannot be answered with a yes or no.
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When someone tells a story that is similar to one of yours, resist cutting her off to top her story with yours.
Bonus Point
Hearing you say the words no and but can be trigger words that can anger or stop audience members from listening to you. When appropriate, replace those words with and to defuse emotions.
Listening Facts
Contrary to popular opinion, listening is not automatic. We must work on listening to improve our effectiveness. Some of these facts may surprise you. Hearing is a physiological process that each of us experiences to different degrees. Listening, by contrast, is not an automatic physiological process. Listening is a choice that we make. Adults spend about 25 percent of their communication time listening. This gure used to be much higher until e-mail and other virtual communication tools became so pervasive. With so much competition for our attention, listening is more critical than ever. Since listening is a choice, it s hard to measure how the time is divided between listening and just hearing.
CHAPTER 11 Are You Listening
Bonus Point
When listening, make sure to pay attention to nonverbal cues as well as the words being said.
Adults remember a small portion of what they hear. How much information we remember is affected by several conditions: 1. When we heard it. The smaller the time lapse since we have heard something, the better the chance we ll remember it. 2. Its position in a list of items. We are better at remembering what we hear rst and last on the list. 3. The importance we attach to the information. If something really matters to us, we work harder to remember what we ve heard. American speakers usually speak at over 200 words per minute. This ratio varies by region, age, the complexity of information, enthusiasm, and so on. Listeners can process information at about 450 to 500 words per minute. Even though we have about 200 words per minute coming at us in an average conversation, listeners have the incredible capacity to process words at twice that speed. The connotative meaning of a word is its popular meaning. Slang and acronyms develop meanings other than the dictionary de nition. If you know a word has several meanings, it s important to clarify what you mean to avoid any possibility of confusion. Trigger words may be so intense that they can block listening. Trigger words evoke a strong reaction in listeners. The words that cause us to react vary from individual to individual, and the reactions can cause our train of thought to derail. Some common trigger words are layoff, suicide, free, and spam. Triggers can be positive or negative. Be aware of your purpose, and use triggers intentionally to affect the tone of your conversation. You met Alex at the beginning of this chapter. Practice some of the suggestions in this chapter, so you don t nd yourself embarrassed as Alex did. Listening is a skill that pays off at work, at school, and in all of your relationships.
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