ssrs barcode 12: Alert Monitors in Software

Painting QR Code in Software 12: Alert Monitors

12: Alert Monitors
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Overview
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As introduced in Chap. 11, R/3 includes a large variety of monitoring functions for helping system managers to maintain and control the SAP systems. Alert monitoring is one of the most extensive capacities, having been largely modified and enhanced since release 4.0 with the introduction of a new monitoring architecture. However, to make the transition easier for those system managers whose equipment does not meet the extensive requirements of the new alert monitors, SAP has also retained the alert monitoring functions from previous 3.x releases. The R/3 system keeps records of many system activities, error situations, and alerts, and it does this from many different places. Alerts are most commonly displayed using the alert monitors, or from the CCMS control panel, as introduced in Chap. 11. This chapter has two parts. The first deals with the management of system alerts in releases 3.x, which is present on earlier versions; the second introduces the new monitoring architecture and includes an overview of main concepts and handling of the alert monitors in releases 4.x.
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Managing SAP System Alerts (3.x)
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The CCMS alert monitors are graphical tools for online problem detection. These graphical monitors are specially coded with colors indicating the level of severity of the detected alarms. Alerts, as introduced in the control panel in Chap. 11, can also be seen in list form. The alert system is specially designed for online monitoring and is a helpful preventive tool for anticipating performance problems in the various SAP components, thus improving the system availability. The main SAP system alert monitor (releases 3.x) can be started from the initial CCMS screen by selecting Control/Monitoring Alert Monitor (3.x) or also from the Alert menu within the main performance menu. There are two groups of monitors: The global alert monitor, which includes global components of the system common to all instances, such as: The SAP system monitor The database monitor The network monitor The local alert monitors, are server specific monitors which will display different information depending on the server you are logged on to. These monitors include: Operating system monitor File system monitor Call statistics Current workload The remote monitors allow for displaying performance data in remote SAP servers. For example, to display the SAP system monitor for a particular instance, select Alerts Global SAP system. The monitor screen shows the list of instances. Upon clicking the left push button on the display, the system performs a remote 424
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Managing SAP System Alerts (3.x) logging into the selected instance. The right column in the display shows the overall status alert, and the middle column shows the alert text, if any. Red color means a critical alert, yellow means warning, and green indicates no alert. By clicking on the middle push button, you actually display an overview of the instance specific alerts. Figure 12 1 shows an example of this alert monitor. On this new display, you can get additional performance and alert information by clicking on the push buttons in the left column. Where there are any yellow or red alerts, the rightmost part of the display includes additional push buttons for acknowledging or resetting the alerts.
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Figure 12 1: Graphical alerts monitor. Acknowledging and Resetting Alerts When there are red or yellow alerts while displaying the alert details in any of the system monitors, these alerts will remain with the current status until the system administrator either resets or acknowledges the alerts. There is a difference between resetting or acknowledging alerts. Acknowledging an alert means that you are aware of the current alert situation, and you want to temporarily clear the alert situation. This is useful, for example, when a problem cannot be immediately solved and you don't want to constantly see the alert. When you acknowledge an alert, temporarily, the current statistics values are set at the new alert threshold. If these new thresholds are newly exceeded, a new alert will appear. To acknowledge an alert, just click on the Acknowledge push button to the right of the alert. However, resetting alerts will clear the existing statistics for the alert and set the statistic values to 0. (Note that neither resetting nor acknowledging makes any permanent change to the database.) Resetting alerts is useful for clearing alerts which are temporary. For example, when you know there is a peak situation which will soon automatically be solved. The threshold values remains the same, so if the value is exceeded again, the alert will be triggered again. To reset an alert, click on the Reset push button to the right of the alert. In other situations, you might decide you want to prevent an alert from being triggered at all. You can deactivate that alert from the alert overview display as seen from the control panel (transaction code RZ03) by selecting the alert and then choosing Settings Disable from the menu. To activate the alert again, select Settings Enable.
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