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Common Background Job Problems
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The following list summarizes some of the typical problems that can be found in the background processing system and the check actions to perform to solve the problem. When no solution is found, log on to the SAPnet system and report your problem. First, perform the initial checks as the following describes. As a common practice for all of the typical problems, display the job log, the system log, and finally use the CCMS job analysis tool. Job was not started. First, check the job start time definition and ensure it has a start date and that the user who defined the job has authorization to release it. If the start date has been reached, check that there are free work processes in the background servers, especially if a target host was specified. If the job was to be started after an event, define a dummy job to test the event. If there are problems with the sapevt program, check the background objects and enable a trace for the event driven scheduler. Cannot display the job log. This can indicate that the job log could not be created in the application server because of wrong permissions, the global directory is not correctly mounted on the application server where you tried to look at the job log, or there are inconsistencies in the TemSe database. Job has been canceled. Jobs can be canceled for many different reasons. The first step in analyzing canceled jobs is to display the job log to see if there are any error messages. If the message text is not enough, from the menu, select Goto Long text. Common problems relate to runtime errors of the ABAP processors, authorization permissions, inaccessible operating system files when the programs read or write to external systems, and so forth. An external program cannot be started or canceled. The following R/3 system components play a part in the processing of external programs in a job: the background work process which starts the external program, the background control object, and the SAP gateway which starts the sapxpg program. The sapxpg program is in charge of starting the external program and sending back job information. For external programs, you should first check the job log and the system log. Then make sure all the requirements for starting external programs are met. You can use the Job Check environment function to analyze this.
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The CCMS Job Analysis Tools It is equally important that the sapxpg program lies in the search path of the user which starts the SAP gateway, normally the <sid>adm user, and that the file permissions are correct. For external programs running on a different host than the background jobs, the host must communicate with the SAP gateway through the TCP/IP socket and also must allow the remote system to perform remote shell commands. This means that an entry is required in the services file in the remote host plus an entry in the .rhosts file in the home directory of the owner of the gateway ID on the remote host. Remote commands are started using the command remsh, or rsh, which is set in the instance profile parameter gw/remsh. You should test at the operating system level whether the target system is prepared to allow the execution of programs from another system. Job remains in status active. Sometimes you can find jobs with active status even after a system restart. It can also happen that there is an inconsistency between the real status of the job and the entry in the corresponding job table. In any case, you should verify the real status of the job by looking at the job overview and then selecting the Check status function. If it is an ABAP program, you can try to capture it to put it in debugging mode in case it is in an infinite loop status. In the case of an external program, you should log on at the operating system level and check whether the process is still running there, otherwise you might have a problem starting external programs. Look at the background object to see if the zombie cleanup is activated. If it is not, create or change the object so that it automatically deletes the zombie job.
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