vb.net barcode generator free 8: Provide Instant and Personalized Service in Software

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CHAPTER 8: Provide Instant and Personalized Service
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Preassemble your boxes. If you have a free moment or two over the weekend and you are waiting for a group of sales to end on a Sunday night, tape together the boxes you have preordered. Such boxes arrive flat and you need to assemble them yourself. You ll save some packing time by having them ready to go beforehand. Preprint your invoices. It s a good idea to include an invoice in each package along with the merchandise itself. Print out the invoice as soon as you receive an instant PayPal payment, and have the invoices ready when you start to pack.
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Even if you aren t able to hire a shipper or a packing service, you can get your merchandise out the door more quickly by doing a little advance planning.
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Finding the Right Selling Tool: It s the Holy Grail
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Lots of sellers make use of special selling tools. As the number of PowerSellers grows, service providers with software for managing and streamlining auction sales also proliferate. Plenty of sellers choose tools from Marketworks, Andale, Zoovy, SpareDollar, or other well-known names. Ben Mandel uses a sales tool, too, but there are two important differences with what he calls his Holy Grail :
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The vendor, Ethical Technologies, sought him out as someone who could use their tool, rather than the other way around. The whole operation of Ethical Technologies Sell-Through Tool is secret. Mandel says it s been fabulously effective, but he can t go much beyond that.
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The main story here is Ethical Technologies. That is absolutely the reason we have been able to expand the past year when many other businesses have been flat or decreasing. The software that has made all the difference is their Ethical Sell-Through Tool. It s the Holy Grail. It s difficult to find out much about the Sell-Through Tool on the Ethical Technologies web site (http://www.ethicaltools.com/Tools/Info/EST). At this writing, the software was only available on a limited basis to qualified sellers. If you hit a certain sales level on eBay, they ll call you, says Mandel.
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During our interview, when asked to provide tips to individuals who hope to become PowerSellers on eBay, Ben Mandel was careful to strike a cautionary note. I don t want to encourage people to have unrealistic
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expectations, he said. It s much harder to start up a new business now than it was when we started. Try to find your own unique niche in the marketplace rather than simply copying someone else s business outright, he adds. Don t try to compete with someone who is already doing a good job at what they do. You can t just flood the market and drop prices to nothing, and try to steal business from more established sellers. For someone to come out and do that now, it s going to cost them a lot of money. It s not sustainable for a lot of folks. Instead, find a steady source of merchandise and try to build your network of buyers slowly, he advises. The important thing is to find a reliable source of supply and steady buyers, he says.
Lessons Learned in This
Regard your customer service as a product that sets you apart from other eBay sellers and try to give your customers the best product you can. Don t try to do everything from scratch when you re starting out. Follow the example of successful eBay sellers you admire and emulate their good qualities. Do everything you can to make shoppers feel comfortable, and remind them that they re dealing with a human being. Save time and money by ordering your U.S. Post Office supplies online and printing your postage at home, too. Be sure to research your items so you can provide details and descriptive adjectives that will make them more attractive to bidders. Pay attention to the marketplace and switch direction if new products will be more profitable. Do everything you can to deliver your products as quickly as possible, whether it s hiring a shipper or delivering the item yourself.
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