vb.net barcode generator free 9: Build a Good Reputation in Software

Creator QR Code ISO/IEC18004 in Software 9: Build a Good Reputation

CHAPTER 9: Build a Good Reputation
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If One Person Leaves Me Negative Feedback, It Isn t Going to Change My Percentage
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One nice thing about having a high feedback number is that the higher your overall feedback, the less impact a single negative or neutral comment has on your rating. Once in a while it happens that someone never got a notification from PayPal or some sort of problem, says David. These people should really think carefully before they leave negative feedback. If someone leaves me a negative on my User ID that has a rating of 8,000, it isn t going to change my percentage much. But if that person has only 12 feedbacks and I leave a negative feedback for him because he complained about nothing that was under my control, his feedback rating suddenly drops from 100 percent to 84 percent.
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You might wonder why David Alexander split his business into two separate eBay User IDs. It was to make shopping easier for his customers. We split off the two selling User IDs because when we launched 2,000 items people told me, I can t scroll through so many things on a single page. So I broke it into one User ID for movie posters and memorabilia, and another for comic books and related items. That way, people know if they want comics they go to one place, and they don t have to look so much to find what they want.
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Having a Good Reputation Sells
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Once you ve developed a good reputation on eBay, all sorts of good things happen to you. Not only do you get more bids, but you get offers of merchandise to sell, too. A lot of people say to me, I see you re selling this stuff on eBay. I want to sell you this estate. I have gotten a huge number of contacts from people who have seen my items for sale. Developing a good reputation isn t the whole story, of course. You have to maintain your good standing on eBay. One way to do that is to have a returns policy. It s difficult to have a customer return something that you ve taken the trouble to describe, photograph, pack, and ship. But rather than getting angry and denying the return, you have to keep your long-term business goals in mind not to mention the R word that s been examined throughout this chapter. I tell people their satisfaction is guaranteed, says Alexander. That means the item they purchased is returnable for any reason within ten days. That way, the person knows they can get it and examine it, and they can send it back if they don t like it. Most people are going to receive the item in the mail and be happy with it, but if they know that returns are allowed,
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that makes them more eager to deal with you. Some people advertise their merchandise as being as is, with no refunds. This type of seller is going to have a harder time succeeding on eBay; chances are they are selling something they found at an estate sale, not someone who is going to be buying or selling for the long term. Such business strategies are conveyed to the other members of the business, who are also the members of David s family. His wife Debbie helps prepare listings, and his son Tyler runs the computer and IT operations. Along with having a returns policy, David Alexander suggests that you keep your web site up to date. A lot of people look at a web site that is the same month to month. But if they know that you have a live site that is updated constantly with new inventory, that gives more of a sense of urgency to the whole presentation, and it gives them more of a reason to return in the future to see what s new.
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