how to make barcode in vb.net 2010 Conducting Business Interviews in Software

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Conducting Business Interviews
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It is generally best to interview people individually, or in very small groups. The most senior of those to be interviewed in a given area are likely to provide useful advice as to how to choose and group interviewees, based on the processes and personalities involved. The lead data modeler should be present for all interviews, if possible. Only one or two members of the project team should be present for each interview; of those present, one should be designated to lead the interview. When conducting an interview, your primary job is to learn. Surprisingly, this can be difficult if you already think you know something about the process. You may be tempted to impress interviewees with your knowledge of the business or activities. This is always counterproductive. Exhibiting any business knowledge will cause the subject to omit essential details he or she assumes you know. Similarly, if you withhold basic questions,
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Part VI
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PART VI
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there will be crucial gaps in what you learn. Worst of all, attempts to impress interviewees with knowledge of their job can cause offense. Imagine if the roles were reversed: as an IT professional, how would you feel if a business user told you how your job was done TIP When conducting interviews, forget what you think you know about the business. It will only get in the way of learning. Your job is not to impress the people you are interviewing. Let them speak and do not be afraid to ask questions. A typical interview should not last more than two to three hours. Occasionally, an intricate business process may require an extended follow-up. Divide each interview into two parts. Devote the first part to learning about the interviewee s job activities and how they fit within a larger picture. It is usually not hard to get people talking about what they do. After providing a brief overview of the project, invite them to describe their role in the business process, and how they or their managers measure it. This is usually all it takes to get the ball rolling. Listen to what they have to say, and ask questions. Presume you are proceeding from a blank slate. As you learn about a subject s involvement in the business, repeat it back in your own words and ask, is that right If the subject says yes, that s good, and he or she will likely provide more detail. If the subject says no, that s good too; you ve uncovered a misunderstanding that might have gone unnoticed. The interviewee will be able to set things straight. This simple technique is a surprisingly powerful way to handle interviews. It places interviewees at ease while you correct errors and uncover detail. Don t be embarrassed if you sound like the television detective Colombo from 1970s police drama of the same name. Although he seemed dim-witted or slow at times, he exposed detail by repeating things back and probing deeper. Methodical plodding always helped him get his man. TIP Listen to interviewees and repeat what they tell you in your own words. Don t be afraid you will get it wrong. In the second part of the session, shift the focus to the specifics of measurement. Recapping your understanding of the interviewee s activities is a perfect way to make this shift, allowing you to link the processes to information. Find out how each process is measured and at what level of detail. For each process, a single interviewee may be able to provide as many as four measurement perspectives. Look to understand what information interviewees use from others, what information they produce or work with, what information they provide to others, and what information they report to their managers. Do not be afraid to use words like measurement and dimension. The impulse to avoid technical terminology is valuable when interfacing with users, but these are not technical terms. They have business meaning, and most people will understand them. It is perfectly reasonable, for example, to say something like, From what you have told me, to plan commission payments, you need access to information at the individual order line level of detail, including product, date, salesperson, and any promotions in effect. Did I miss any dimensions here Similarly, you can ask about how they themselves are measured. When you are done, what detail must you provide to managers It sounds like you need to
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