barcode reader sdk vb.net TRANSITION TO PRODUCTION SUPPORT in Software

Generator QR Code in Software TRANSITION TO PRODUCTION SUPPORT

TRANSITION TO PRODUCTION SUPPORT
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Some products and services need little or no support after the project is over. This is the case when your team completes a statistical research study and delivers a report. In other cases the support may be thoroughly routine. For example, if you nish making a Hollywood movie, and the lm reels go to the movie theaters, you do not have to tell the theaters how to show the movie or take care of the lm. They do that all the time. However, we often do projects that deliver production systems to businesses, or deliver products to consumers, where the businesses or consumers will receive support via a phone number or on the internet. In these cases, our project is not over until the product or service is fully supported by those who will continue support for the lifetime of the product or service. In this section, we will refer to those who support the product or service the people who keep it working as operations support, and we will call the people who help users the help desk. Your organization may have di erent terms for these functions, and they may be part of your company, part of your customer s company, or provided by a di erent company altogether. That last option is often called outsourcing. By the end of the transition stage, operations support will support the product as part of the production environment. The help desk will handle end-user calls about the product. Ideally, there will be very few calls to the project team, and each of those will be resolved by giving training and
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PART TWO A Project, Start to Finish
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documentation to production operations and the help desk so that they will be able to handle the problem on their own in the future. Knowledge transfer is essential for the transition to production support. Knowledge transfer is the process of passing along information and understanding. It allows the receiving group to support the system independently, without relying on the project team. If this result is achieved, it lowers both maintenance cost and corporate risk. Maintenance cost is lowered for two reasons. First, the salary of support personnel is lower than the salary of people with development skills for projects. Second, once support is performed by the support sta , then production management methods can be brought to bear to make the support process more e cient. Corporate risk is also reduced in two ways. First, we avoid the situation where only one or two people (members of the original project team) know how to support the system. That knowledge moves from being an asset of the individuals who may leave to a documented asset of the corporation that can be implemented by any appropriately trained and skilled employee. Second, if a skilled project person is the only source of support for a particular system, then it is likely that that person will not be readily available to complete other projects on time. The particular technical skill of someone who can do unique work on a project is an asset that is di cult to replace. If the person is on call to maintain a production system, then that will interfere with those future projects that rely on his or her expertise, throwing the projects o schedule and reducing our project success rate.
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IMPLEMENTATION IN THE PRODUCTION ENVIRONMENT
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There is no one standard language for parts of the implementation process. To be clear in this book, we o er the de nitions given below for terms related to the implementation process. However, we note that, in common use, many of the terms are used interchangeably or given di erent meanings.    An implementation is an installation of a system ful lling functional requirements. As a verb, implementation is the set of actions that result in an implementation. Delivery is the ful llment process by which the customer receives the product or service. The term delivery sometimes is used to include both delivery and installation. The work of installation is the process of integrating a new product or service into the production environment.
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