Basic Troubleshooting with Updating in Software

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Basic Troubleshooting with Updating
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Usually the list of update records will appear empty. If, when many users are connected, you often click on the Refresh icon, then you will see some update records with the Init or Auto status. The Err status indicates an aborted update record. Update problems are normally flagged in the system alert monitor under the ABAP posting parameter within the ABAP errors section. Although the update monitoring and management functions include many functionalities for handling the update records, when an update error occurs, as basic troubleshooting the system administrator should do the following: Analyze the cause of the problem in the updating Try to solve the underlying problem which caused the error Repeat the update processing or, depending on the type of error, request the user repeat the data entry which performs the update. Contacting the user to reenter information is always the safest way. Analyzing Update Errors Start by entering the search criteria for abnormally terminated update records in the first update monitoring menu. For example, mark the radio button next to Terminated or All, enter the time period selection, and press Enter. The system will display a list of update records, as shown in Fig. 10 6. Mark the record with the Err status by clicking on it, and select Update modules from the application toolbar. Or, directly double click on it. The system displays a list of the update function modules which were to be processed for the update record. Figure 10 8 shows an example of the update modules.
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Basic Troubleshooting with Updating
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Figure 10 8: Update modules display. The list near the top of the screen shows each of the modules for the update record, together with their processing status. To display the error information, click on the module with the error status (Err) and select Update status from the application toolbar. The status dialog box shows the error message associated with the abnormal termination. The error text includes an error code, which you can use for searching SAPnet for R/3 notes in case you cannot solve the problem yourself. The bottom part of the window includes the ABAP short dump function, which you can use to display more detailed information about the error. Additionally, you should look in the system log and look for messages relating to the update's abnormal termination. The most common reasons for aborted updates are database related problems, such as tablespaces becoming full. The function Update records Test can be used to repeat an aborted update record without making database modifications. This test function actually makes changes to the database but then rolls them back after the update record is either complete or ends in errors again. If the test completes successfully, it means that it was a temporary problem which has been resolved. Otherwise, you will get a new error message. This function should not be used in productive systems since it may cause inconsistencies if the data cannot be rolled back. An experienced administrator with a strong ABAP background can also select Updated records Debugging to put the update function module under debugging mode and analyze the problem with the ABAP development debugging utilities. After analyzing and correcting the cause of the problem, either the update record should be repeated with the update utilities or the user should be asked to reenter the data. The latter method is the safest one. If the user needs help remembering the data to enter, from the update modules display, like the one shown in Fig. 10 8, you can select Goto Display data to find which data was entered for that update module. The system displays the format of the update data, with the names of the single fields and tables for the screen. You can double click on any of the columns to see what value was entered in the fields. If the update data was generated for a financial application, instead of choosing Display data, select Goto RF documents.
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Displaying and Managing Lock Entries If you need to reprocess the update record again or finish up the unprocessed components, proceed as indicated in the previous section, "Processing and Repeating Update Records."
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